Neville Smith

was expecting a lot more

On Tuesday at about 11 am I attended Big Peach in Brookhaven in search of a comfortable walking shoe. I advised the salesperson that I have been wearing NB 990 for years and had in the last year been walking roughly 7 miles p.d. and was getting blisters on the front of my toes. I had on a pr. of brand new NB 990. He asked me if I was wearing the correct size for my feet and I replied yes as that is my exact size. He suggested as that size was right would I like to stick with NB and choose a different style. I turned and left the store. What happened to the great professional approach you advertise on your website or is that only for runners and not walkers? Very disappointed in the level of service, was expecting a lot more after reading your process on your site.