My first time in I chose a pair of shoes that felt great in the store but made my feet fall asleep halfway through my run. I sheepishly went back with shoes in hand, thinking there was no way the return policy could be as good as the website says. Colin diagnosed my problem, helped me find a great pair of new shoes and returned my “old” ones no questions asked. The return policy is as good as they claim and the customer service is better. Thanks to Colin and Big Peach, I’m never buying running shoes from Amazon again.