Hear from others, what they think about Big Peach Running Co. or share your own story!
she made me feel welcome
I have been out of the running game for almost 10 years. I went to Big Peach in Decatur and Shanta was AMAZING!!! She noticed things and helped me in ways no one else ever did when I went to other running stores for “assessments”. She listened to me and my needs. She was friendly and informative. I would highly recommend her for your running shoe needs, especially if you are someone who is just beginning your running journey or returning after a while. Sometimes, I feel intimidated in places where everyone is an “athlete” but she made me feel welcome and was interested in meeting my needs! She’s the best! She would get five out of five stars!
very knowledgeable and friendly
I went to the Alpharetta, GA location. It’s been a while since I purchased my last Brooks (Ghost 9).
We walked into the store and were greeted immediately by the staff. Will was the associate that attended me, and he was very knowledgeable and friendly with his services.
He gave me different options to try it out (like Hoka, Asics, New Balance) besides my favorite Brooks.
It was a fast and smooth process since I did my research and Will’s services.
I ended up purchasing Brooks Ghost 13 within 20 minutes inside the store. Can’t wait to run in my new Brooks. 🙂
welcoming and encouraging
Alpharetta store rocks, came in there to get some motivation, and left with new running tights and a purpose to sign up for the ATL Women’s 5K.
Thank you for being welcoming and encouraging.
Excellent service from friendly, professional staff
After three foot surgeries, I needed to buy shoes to start getting back in shape. Devin at the Suwanee Town Center location was extremely knowledgeable and took the time to listen to what I was looking for. The pair of ASICS he recommended were exactly what I needed for fit & stability. He also measured my arches to help me choose a pair of inserts to put in my old shoes to make them more comfortable and he trimmed them to fit perfectly.
Devin helped my very picky husband choose two pairs of shoes as well (and he was patient while the hubs tried on pair after pair).
Excellent service from friendly, professional staff who ask the right questions to find what you need. Highly recommend!
Cameron was super helpful and patient
I was having some feet issues after walking the mean streets of Marietta all summer long in Skechers memory foam sneakers and, sigh, walking sandals. I finally scheduled a podiatrist visit and she immediately sent me to Big Peach to get some real walking shoes. Cameron was super helpful and patient and helped me try on several brands, including Asics, Hoka, and Brooks before I made my final selects. I was tempted to buy all 3 pairs but settled on two. I also bought some great socks there. The store in Kennesaw has a very cool, almost ski town vibe. A really great experience overall and very happy to support local business vs. just ordering shoes from Zappos. Ditch your Skechers TODAY and go buy some real shoes, athletic clothes, socks, or even therapeutic supplies (e.g., foam rollers) at Big Peach!
Great experience overall!
The manager was so helpful and informative on my choices for a good walking shoe!
Great experience overall!
perfect example of how to deliver the same high standard of customer service to everyone
After not having purchased running shoes in over six years, I’d narrowed down my shoe choice to Brooks and was planning on buying them from Dick’s Sporting Goods using a gift card. But after trying the shoes on at Dick’s, they didn’t have the extra width I needed, and I subsequently noticed that Big Peach did. So the plan was to determine the size and width I needed at Big Peach, then purchase the shoes online at Dick’s. I felt bad about this from Big Peach’s perspective, but I didn’t want my gift card to go to waste.
When I got to the Alpharetta store, I was upfront about the situation with the sales rep who helped me, Chris, and he understood and was totally cool with it. He treated me like any other customer and took his time to figure out what the best type of running shoe I needed was. He was patient in educating me on shoe terminology and technology, which I had no idea existed. He also brought out other shoes for me to try on for comparison to make sure I was getting in the right shoe.
As it turned out, the New Balance shoes I tried on felt amazing right away, and because Dick’s didn’t carry them, I happily purchased the pair from Big Peach on site. It would’ve been nice to use the Dick’s gift card, but the most important thing was making sure I came away with the best-feeling running shoes. It was a great experience and now I know I can rely on Big Peach in the future to accommodate my wide-foot needs.
Moreover, it was a perfect example of how to deliver the same high standard of customer service to everyone, because Chris’s patience not only ended up giving me the best shoe, but it ended up netting another sale for Big Peach while gaining a future customer. Thanks again!
I highly recommend giving Big Peach a try
Not Just for running!
I commented earlier about the exceptional service I received from Big Peach and wanted to follow up.
I purchased a pair of HOKA ONE ONE late last year and after wearing them one day, ordered another pair specifically for work.
The first thing I noticed was the Leather Bondi HOKA was just as comfortable and easily the most comfortable work shoes I have ever had.
I am not a runner and am on my feet all day standing on oil-stained cement floors, metal ladders, and industrial surfaces.
At the end of the night, I noticed my back and legs were not hurting and it was like I was walking on pillows.
Several of my coworkers asked about my shoes and I ended up sending 6 people to Big Peach and the feedback has been great,
Bottom line. I highly recommend giving Big Peach a try.
Whether you run, walk, work, or just like wearing pillows on your feet.
Billy was knowledgeable, friendly, and thoughtful
I visited the Suwanee store this weekend and had the best experience! The manager, Billy, was knowledgeable, friendly, and thoughtful. He made the shopping experience fun! I will definitely be returning to this store and will recommend it to my friends!
the best customer service of my life!
Wow! Makayla, at your Decatur store, greeted me right away and really listened and helped me find the best walking shoe I’ve ever owned. She even made me aware of how to avoid blisters through lacing and the best socks. This was the best customer service in my life! Thanks Makayla!
one of the best customer service experiences of my life
Hello, my name is Syd. I came to the Big Peach Running store today in Midtown to try on a pair of shoes and get a new pair of running shoes. I was instantly greeted by Babatunde one of the guys working there, and he was the most helpful, nice, and incredible guy I’ve ever met at a shoe store. He was so kind to me and very helpful throughout the entire process, and it was truly the best experience I could’ve asked for. I wasn’t sure how to put up a review online so I figured this would be the best alternative. Babatunde needs some sort of recognition or raise, and he should definitely become the manager of a new store coming up or of the current one. I had one of the best customer service experiences of my life, and he should definitely be rewarded. Thank you so much Big Peach Running Company I will definitely be back because of Babatunde.
attentive, passionate, and just, nice
I have been in need of new running shoes for a long time but know absolutely nothing about shopping for a good pair. I stopped into the Suwanee store and was blown away! The staff was attentive, passionate, and just, nice. In a world that has become so negative throughout this year, it was such an amazing experience being met with people who genuinely cared to make your day better. Edward was crazy knowledgeable and made this shopping experience the best part of my day.
professional, caring, thoughtful
Neither of us realized there was so much behind a running/walking shoe! Went in to try on some more comfortable shoes for walking and got an education that made our nearly 2 hr. visit seem like 5 minutes. Wade was professional, caring, thoughtful, and got us into exactly the right shoes for us. what a difference to go shopping somewhere that people KNOW their products. What a wonderful shopping experience. We will be back!
helped me fixed my running issue
Good Morning, I visited your store for the first time this weekend (Brookhaven location) and I was very impressed! Steve O was able to help me find a shoe/arch insert that has helped me be able to run again. I use to be a long-time runner but after an injury last year, it hasn’t been the same. Steve helped me fixed my running issue with the right shoes and insert. I also purchased the Hyperice to help with recovery and blood flow. I’ve used it twice and love it. I just wanted to say thank you! I will defiantly be back!
was so helpful, kind, and patient
Brooke at the Brookhaven store was so helpful, kind, and patient as I tried on and tested multiple pairs of shoes around the store!! She helped me find the right fit and type of shoe for what I need most and I’m so grateful. I’m happy to report my new kicks are treating me well and I’m thrilled with my purchase!! Thanks, Brooke!
was so knowledgeable
I came in today at the Kennesaw location and worked with Molly. She quickly found the shoes I needed and was so knowledgeable. I love my new Hoka shoes and hope to work with her again for my next pair!
very friendly and very helpful
I visited the Kennesaw store after two different people said go check them out. The sales team was very friendly and very helpful. My salesman spent time with me got a lot of feedback and then presented a number of options and explained each shoe’s points. I found a pair that I am happy with and would definitely recommend you give them a try!
definitely will recommend Big Peach
Exceptional service and time spent with me. She was very knowledgeable on the products I was looking for and I left feeling confident in my purchases. I definitely will recommend Big Peach to friends and family. Thanks so much!
customer service will keep me coming back
My sales rep worked hard to be sure that I did not just buy a pair of shoes, but that I found the best pair for me. That kind of customer service will keep me coming back.
I felt like it was Christmas
My 1st time visiting the Big Peach and was very pleased with the service received from Steve O. I’m not a tennis shoe fan but need to start walking more so was told to come here for the perfect shoe and fit. I felt like it was Christmas, the tennis shoe was an excellent fit and I also purchased the Ooahh which was recommended to try/buy from a family member. I will be coming back. Thanks for the excellent service!
someone really takes the time to listen to your needs
I visited the Midtown location today to get fitted for some new shoes and was greeted by the friendliest and most helpful guy named Nathan. He was so positive, outgoing, and helped me more than I could have imagined. I’ve always been a huge fan of Brooks running shoes bc 11 yrs ago that’s what the Brookhaven location suggested after my fitting and of course he brought out several different pairs of those shoes and they felt good but I wasn’t wowed and I think he could tell bc I couldn’t make a decision or make up my mind. Then he said hold on, I’ll be right back and brought out a few more running shoes and said just try these on. I put on the Hoka shoes and immediately knew this was the one! I’m so happy with my purchase and even happier with the customer service! It’s not often that someone really takes the time to listen to your needs and truly be genuine enough to really want to help you the best they can. Nathan must have spent 45 min with me or longer helping me. Truly an excellent experience! If you’re in the market for running shoes, go to the midtown location and ask for Nathan. He’s the best!! Thank you again, Nathan!
Awesome customer service!!!
Awesome customer service!!!
That is hard to find anymore.
The personal attention …was exceptional
A friend at work recommended Big Peach after our conversation about how I needed better shoes for work. I’m on my feet all day and have tried New Balance, Nike, and several other brands. I’ve tried insoles and other padding inserts but not until I tried on a pair of Hoka One One at The Kennesaw store did I realize what I have been missing.
The personal attention Karen provide from the moment I walked into the store was exceptional.
She took the time to listen to my needs, issues and concerns then recommend a couple of options.
My first day at work in these shoes was so comfortable.
No hip/back pain at the end of the day.
My feet were not sore after 10 hrs of work.
The most noticeable difference was the ease of walking up and down metal stairs.
These shoes are very comfortable all around
My coworkers were upset at the end of the shift because I kept telling them I felt like I was walking on pillows…
Thank you for your excellent service and quality product.
Again, thank you, Karen, I’ll send some Sore foot folks to you
I could sense Steve’s passion for running and customer service.
I am a physical therapist and runner, so I’m picky about my shoes and my mechanics. Steve has all the patience in the world while helping my husband and I find the perfect shoes for our stride. He used gait analysis software to explain why he was recommending different shoes types and kept encouraging us to try more until we were happy. He never made us feel like we were taking too long or being too difficult (and we probably tried on at least 10 pairs!). Overall, I could sense Steve’s passion for running and customer service. I will be telling all my running patients to go see Steve and the gold at Big Peach Marietta (East Cobb)!
I felt like I was the most important customerI am not a runner but do appreciate the service your store provides. My feet are difficult to fit. I recently got a new pair of shoes from your store in Marietta. Your team had to order in two pairs for me to try in addition to what you had on hand. I felt like I was the most important customer your store ever had. The positive way they handled all my questions is great. Keep up the good work and I will see your team again when I need to replace this pair.
staff was knowledgeable and helpfulI shopped at your Brookhaven store yesterday: staff was knowledgeable and helpful. I look forward to being your customer!
I received exceptional service todayI hope this email finds you well. I just wanted to send a quick note to say that I received exceptional service today at your Windward location. Wade greeted me right when I walked in, was SO welcoming and kind, and went above and beyond to find my ideal running shoe. He brought out several pairs of shoes (I think he might have brought out 6 different shoes for me to try!), did research at other stores, etc.I have been shopping at your store for at least 5 years and have several pairs of running shoes from Big Peach. Wade is by far the best person who has helped me at your store. I wanted to recognize him as his upbeat and positive demeanor is just what we all need in these tough times right now. Please let me know if there is anything additional I can do to make sure Wade is recognized for his superior service.Thank you and have a great day!
My visit to the store was ok
My visit to the store was ok. The guy didn’t put my shoes in a bag I had to ask him to put my shoes in a bag. I didn’t like that. Thanks tho!
my son g0t some expert care for his feet
I recently took my adult son to Big Peach Running in Kennesaw for advice on a nagging foot problem. While there, my money clip with cash and a number of credit cards dropped out of my pocket.
Later that day, my son got a notification that someone with the same last name had dropped a money clip and that I could come back to the store any time to reclaim it.
I returned this past Sunday afternoon. To my relief, my license and all of my cards and cash were intact.
I offered a reward or a “finder’s fee” to Lucas but he adamantly refused and would have none of it!
So not only did my son get some expert care for his feet from Lucas, the store manager but then I was fortunate to have him find my valuables and take the effort to locate me and save them for a safe return.
Please share my thanks with Lucas Stocks!!!
this program was wonderful in how straightforward it wasJust wanted to thank you for such an awesome job with this [RUNATL 10K Training]. From the videos to the Wednesday evening virtual sessions, the resources and program y’all put together were great!For years I’ve struggled to get back into running due to a lack of structure and inevitable injuries when not following a plan. But this made it so easy to digest and follow a framework, and the information about stretching and cross-training closed a loop for me I could never quite grasp. There’s just so much information out there, but this program was wonderful in how straightforward it was. Just logging and following my progress on Strava made a world of difference for my motivation. It’s all about celebrating the small wins.Due to the program, I’m hoping to do a few more 10Ks and then plan to train for a half-marathon. A full marathon is on my bucket list, and this program has helped me see that with proper equipment, information, and a plan that’s definitely possible for me. Thanks, again, for all of your work on putting this together.Onwards and upwards! Cheers!Osmar Padilla
it really helped me stay active the past few months
I just wanted to say thanks for all of the hard work you and the Big Peach team put into the virtual training program. Obviously it didn’t look how you planned, but it really helped me stay active the past few months when a normal routine felt really hard to find. I just wanted you to know I really appreciated it!
he was so kind and helpful and knowledgeableHey, I just wanted to tell you how great my experience was in your Johnson Ferry store earlier today. I can’t remember the young guy’s name, but he was so kind and helpful and knowledgeable. I haven’t had such a great experience shopping in a long time. He genuinely seemed to love the products and care about his work. I can’t say enough about the experience. The shoes I wanted were not in stock and he took my information for when you get them back in the stores, but I was so happy with the experience that I bought a tank top just so he made a sale from me. I just wanted to let you know that you have a really valuable employee and human working in that Johnson Ferry location and I will be back (and not just to get those shoes!) in the near future because of him!
I will be a life long customerGreat experience! Incredibly helpful staff that helped me pick the perfect pair of running shoes. I will be a life long customer based on my experience!
this young man went out of his way to helpWhile visiting my son in Suwanee, GA I visited Big Peach Running Store. I was assisted by Isaac Pagan in the selection of a fitness shoe for fitness walking. He measured my foot and brought out many shoes for me to try on. Since my feet measured a narrow width we were unable to find a shoe to fit my needs. I must say however that this young man went out of his way to help and gave me several suggestions. Kudos out to Isaac Pagan for his kindness.
very pleased to see the safety measures in use at the midtown store
Today I shopped for running shoes at Big Peach in Midtown. It was my first visit to a retail establishment since mid-March. Because of my age, I am in the group more vulnerable to COVID-19. I was very pleased to see the safety measures in use at the midtown store. There was a sign to wait at the door until greeted by an employee. There were two employees (both wearing masks) who were helping other customers when I arrived but I only had to wait a few minutes. The benches for trying on shoes were well spaced. The employee fitting me (sorry I didn’t get her name) sat on a stool at a proper distance and slid shoes that they felt met my needs to me for trying. At checkout, there was a mark on the floor where the customer should stand. After the sale was entered, the employee moved away from the register and asked me to insert my card in the reader. She then placed my purchase in a bag and placed it on the counter. I was able to comfortably social distance. My only disappointment was that of the about 5 to 6 customers, 2 were not wearing masks.
I will definitely share my positive experience with other runners.
I have raved about your company and my experienceI was having really bad foot pain from flat feet and Joanna helped me tremendously!! She took the time to find out my needs and explained what her plan was to help me with my foot pain. About an hour later I had the correct shoes and recover sandals to help! It’s only been 3 days and my heel pain is almost completely gone! Thanks again for all your help. I have raved about your company and my experience to everyone I know 🙂
was expecting a lot moreOn Tuesday at about 11 am I attended Big Peach in Brookhaven in search of a comfortable walking shoe. I advised the salesperson that I have been wearing NB 990 for years and had in the last year been walking roughly 7 miles p.d. and was getting blisters on the front of my toes. I had on a pr. of brand new NB 990. He asked me if I was wearing the correct size for my feet and I replied yes as that is my exact size. He suggested as that size was right would I like to stick with NB and choose a different style. I turned and left the store. What happened to the great professional approach you advertise on your website or is that only for runners and not walkers? Very disappointed in the level of service, was expecting a lot more after reading your process on your site.
I Felt Like CinderellaHi! I just wanted to send a note with a HUGE thank you again to David for all of the help at the Midtown location Saturday (6-June) afternoon. He went WAY above and beyond helping me and a friend both find the right running shoes for each of us. His knowledge and patience are unparalleled and you are very lucky to have him as part of the team. His positive energy and enthusiasm through the entire process made us both feel so comfortable in taking the time and working to find the right shoe for each of us…I was telling friends over the weekend that I felt like Cinderella walking out of the store as I truly found the PERFECT shoe – and without his attention to detail and perseverance we might have settled earlier on a shoe that was “just ok.” He’s top-notch, couldn’t have asked for a better experience. Thank you.
so happy with the shoes, knowledge, and the serviceHaving feet trouble for years including surgery, needed shoes that were comfortable to be able to walk and exercise without pain. I went to the Brookhaven location and David found two pairs of shoes that worked. After workout today… no pain…no numbness. I am so happy with the shoes, knowledge, and the service I will send everyone there for the assistance of David. Thank you
I plan to make Big Peach my go-to storeI stopped by the Marietta Big Peach store today. I have badly needed a new pair of running shoes but have been unable to shop anywhere for two months due to all the lockdowns and shutdowns. I tried to go to another shoe store last weekend but it was online orders only and I needed some consultation about my shoes. I was SO glad that Big Peach was open today and I went as soon as you opened. I believe the associate was named Don and he was GREAT, answering all my questions and helping me with my consultation. He helped me decide on a new pair of New Balance shoes. Thank you for being OPEN to the public and thank you for having a knowledgeable, no-pressure sales staff. I plan to make Big Peach my go-to store for running apparel from now on.
Thank you for the work you do for the running community
I got some new running shoes from you a few weeks back, and I wanted to let you know how much they mean to me. After running for over a decade, last year, I developed a leg problem that required me to go through two rounds of physical therapy before I was able to start running again. I visited several doctors and health care providers who asked if there was a particular moment of injury I could point to, and the frustrating thing was that I couldn’t. I got a little twinge in my knee when running or taking the stairs and it kept getting worse until I was unable to take the stairs at all to work and at different points I found myself shopping for crutches or a particularly snazzy cane because the problem wasn’t getting better and it was painful to walk. I finally got the right PT who pushed me to recover what turned out to be the result of my hip getting out of alignment and causing muscle tension. I was finally able to start running regularly again when the coronavirus happened and I started working from home. Besides yoga, running is a huge stress relief for me and is key to maintaining good mental health. My old shoes were getting pretty worn, and I was happy to not only be able to order two new pairs of running shoes but to have them sent to me so quickly. Thank you for the work you do for the running community and when I get the newsletter, I am excited to think about one day being able to run a 5K (and eventually work back up to 10Ks) again. Thanks!
respects good health and following CDC guidelines at this timeBeing my second visit to Big Peach Running Company in Midtown, I was EXTREMELY impressed with how Big Peach Running Co. has made efforts to follow protocols provided by the CDC to ensure their customers and employees are safe and protected at this time. I visited recently as the stores began opening in Midtown amid the COVID-19 pandemic. I am one to support local, small businesses, and wanted to continue, especially during this time. Their efforts to wear face masks, taped areas and directional signage on the floor to ensure 6 feet distance is honored, and employees intentional to use hand sanitizer before and after transactions, even offering to us as we exited, was impressive. As one who values and respects good health and following CDC guidelines at this time, I appreciate Big Peach Running Company’s intentional efforts to model best practice and continue excellent service. Penny C.
I would buy from this store again.I recently bought a pair of ON running shoes at there Midtown store. Trish was very helpful with my purchase. They didn’t have my size so she transferred a pair from another store within a day. Simply picked them up and was good to go. Very friendly staff and professional too. I would buy from this store again. Thanks Bob McCoy
staff welcomed me very friendlyAfter having a very bad experience with ordering running shoes online, I was visiting Big Peach Running Co., which I found online. I stepped into the store and the staff welcomed me very friendly. Erin helped me with my wish to buy new Asics running shoes. She was very competent and super professional. Erin knew a lot about the shoes and I really appreciated the way she helped me step into the shoes. In my opinion, this is very rare nowadays that a shoe seller helps you to step into the shoe. I would like to thank you, Erin, for selling me these wonderful Asics shoes which fit perfectly. I will definitely come back to Big Peach Running Co. in Decatur. Cheers, Kathrin
I have told everyone about my experienceI have tried on so many sneakers and could not find any that were comfortable. I own seven pairs trying to find some that worked, but all of them cause me to come home with aching feet. My sister told me she had gotten some from Big Peach a couple of years ago and they were her most comfortable shoes. Desperate for comfort, I drove an hour in the pouring rain too. I was warmly welcomed in the store and expressed my frustration. I heard “I can help with that”. This was what I wanted to hear! The salesman measured my feet, asked me some questions and asked me to have a seat. He came back with several shoes for me to try. We found some that were comfortable and he had me on a treadmill taking a video to show how I walked. He went back and brought out some more shoes. The next pair I put on were worth the drive in the rain! The most comfortable shoes I have ever owned! The salesman informed me that even though they feel great now, I may get home and wear them and realize they aren’t as perfect as in the store. “No problem”, he said, I can bring them back. What? I can wear them and bring them back? What kind of customer service is this? The incredible kind! Fortunately, I have now worn my shoes several times and I still love them. I have told everyone about my experience. What a difference in knowledge of your product and customer service makes!
Thank you again, Erin and Big PeachDear Big Peach, Donna and I were visiting family over Thanksgiving week. They live near Decatur. We live in Houston. We noted that our grandson was in need of a new pair of running shoes and Big Peach came recommended to us. Arrangements were made for us to meet with grandson about 11 am on November 26th at the Decatur store. Donna and I arrived first and were met at the front area by Erin. I initially intended to just shop and wait for my grandson, but during a conversation with Erin about shoes, I realized she really knew what she was talking about. I had initially planned to order my own shoes on-line as I also needed shoes, but while visiting with Erin, I tried several pairs on and bought a pair of Asics. My grandson arrived and Erin fitted him with a pair of New Balance shoes. We left the store and I realized that my Donna also needed a new pair and talked her into returning to the store. Partly, this was because of the confidence I had in Erin to fit the shoes correctly. We returned to the store and Erin did, indeed, fit Donna with her own pair of walking shoes. We wanted to make you aware of our very positive experience with Erin. She must be a very valuable employee as she is very knowledgeable about shoes, has a lot of confidence in her ability, and was very conscientious in her approach to fitting the shoes. Thank you again, Erin and Big Peach….Paul and Donna Motard
I had the best experienceI haven’t written a review for anyone in a very long time but Big Peach Alpharetta truly deserves it. I had the best experience. I believe the sales person that helped me was Bryce and he was amazing. He helped me pick out a new running shoe specially tailored to how I run. He took his time and had me try on at least 10 shoes to find the best fit. I am training for my 1st half marathon and started having a lot of aches and pains and it was really difficult running on my long day. I’m so happy to say I completed 7 miles yesterday and with Bryce’s suggestion of shorter strides I had a much better run. I also purchased electrolytes and gels that Bryce suggested and they helped a ton while I was running. I felt more comfortable, had more energy and was much happier during my run. Thank you so much Bryce!
found the right shoes for meI’ve never taken the time to have a specialist examine my foot to find the absolute best shoes for me. The Big Peach team found the right shoes for me and my first two runs in them have been a delight.
the best shoe store that I have been inI have been in a lots of shoes stores but I have never been in one like this one every one was nice and so easy to work with they are the best shoe store that I have been in I will be back thank you!!!
Super professionalFirst time going into Big Peach and Alex was amazing. I am a casual runner but knew I needed to get ‘fitted’ properly. I felt so comfortable with the information I got and how they watched me walk, and where my foot hit, etc. Super professional and knew that I was getting the right information. Good Luck this season Alex and thanks so much!
I’m so grateful for her time, patience, and wisdom!I was in the Alpharetta store this afternoon and Samantha was so helpful! She brought out several pairs of shoes and helped me find a great pair. She also offered really helpful guidance for marathon training. I’m so grateful for her time, patience, and wisdom!
helpful and explained everything every step of the wayWade was AWESOME! I came in looking for a new pair of running shoes and Wade did an awesome job. From the second we walked in he was helpful and explained everything every step of the way. I’ve never had someone explain in detail the science and build behind each shoe and what was best for myself. I will most definitely be back! Thank you Wade!
Service was good and helpful and I found what I was looking for.However, I told the clerk I was a Atl track club member ( as I have been for 29 years, but noticed when I got home that I did not receive the 5 % ATL track club discount which would have been $4.50.
You’re the best!Went into the Decatur store yesterday and met Colin. I am brand new to running (like new new – like I wasn’t even a walker) and he was amazing! He was super helpful and got me into a pair of shoes that are really comfortable. I started my running journey this morning. Thanks, Colin and Big Peach! You’re the best!
my ATL go-to running store!I heard about Big Peach through their sponsorship of local races and I recently went into Big Peach for the first time. I was super impressed with the staff! Everyone was extremely friendly and knowledgable. I will definitely make this my ATL go-to running store!
I would definitely recommend
This was my first time going into Big Peach and I would definitely recommend anyone to go. I went to the Brookhaven store and Hugh really helped us out. We did the stride test and he was very informative. He brought out samples for us to try and test the support. Once I found my shoe, he helped to find the style that I wanted and to order them in. I am so glad that I went in and did that! I definitely will be coming back.
We’ve definitely found our running home
Colin at the Decatur store is the BEST!! My wife is an aspiring runner and I’ve been at it for a while… Today we went in to buy her first pair of real running shoes, and he couldn’t have been more patient or knowledgeable. He made our experience an educational and inspiring adventure- so much so that we left with her shoes, plus a brand new pair for me as well! We’ve definitely found our running home 🙂
Transformed my Running!!
Running Transformed is no joke. I thought I’d go in and they’d video me running then sell me some shoes, boy was I wrong. I had some really bad form issues that really needed to be corrected to prevent further injury and they showed me exactly how to do it. Wade Coleman at the Alpharetta store took over 3 hours with me showing me my problems and how to fix them. He then showed me new warmups and form drills to maintain my progress. The class was Monday morning and this is Thursday and as of now I’ve dropped a minute and 10 seconds off my per mile time and am running with less effort and no pain. Faster is amazing but I’m training for my first ultra and have a marathon next week. Wade said he could fix me before the marathon and he was right. I’m telling everyone I know how incredible the class is and that yes it has Transformed my Running!! I will be forever thankful to them and they will be my go-to store from now on. Customer for Life!
has made us customers for life
Tony has been a tremendous help to my family in picking out some incredible running shoes. His patience, attention to detail and expertise are unmatched and has made us customers for life. Thanks for an awesome experience and for making my feet so much happier!
Highly recommend the experts at Big Peach
I have ongoing knee and feet problems, typically returning shoes after wearing just a few hours. Bryce fit me for a pair of Hoka shoes that I don’t ever want to take off. Love them!!! Highly recommend the experts at Big Peach.
Big Peach will be my one stop shop for my running needs
I moved to Atlanta last year. After moving around a while, I am finally reading to start running again. A friend recommended Big Peach Running to me when I said I needed my gait observed and be fitted in another running shoe. I am so happy I went to Big Peach in Alpharetta. Great customer service (I have a finicky narrow foot) and good pricing! My new shoes fit so well they fueled me through my first 5 miler in 2 years! Big Peach will be my one stop shop for my running needs from now on!
No more online shopping for me
I went into the East Cobb store looking for relief of my aching feet. I work 11 hours a day and all of them on my feet. The associate KB took the time to make sure I had proper fitting and very comfortable shoes when I left. She listened to my concerns with my feet and brought several pairs to try on. I was impressed with the variety of wide width shoes they had in stock. Usually, I can find 1 maybe 2 different pairs in that width. I will definitely be back for my next pair. I am so glad I stopped in and recommend anyone looking for athletic shoes to go to Big Peach Running Co. No more online shopping for me.
The visit reminds me why brick and mortar stores are still important.
My visit to the Brookhaven store was just what I wanted and needed.
I have run in the same few shoe models for many years and wanted to see what else was out there. Maybe I already had the right shoe or maybe there was something better.
After the salesperson, whose name I have regrettably forgotten, listen to me and asked questions, she emerged from the stockroom with the four new choices to try. I liked them all but soon zeroed in one that was new to me and felt great. The size that I needed was not in stock at that location but it was shipped from another store directly to my home at no extra cost.
It was a great experience. The sales rep could not have been nicer and she even recommended a race that I had not heard of before. The visit reminds me why brick and mortar stores are still important.
Jade was outstanding
Have needed new running shoes for a while, but had not found a good small local running shop where people actually run. Jade was outstanding and helped me find something similar to what I had, but also showed me a few variations and options. Super knowledgeable about the construction and benefits of each and helped me find the one that Best fit my running style. Will definitely return.
Bob was AMAZING, and he made me so incredibly excited to run.
My best friend convinced me to run a half marathon in October, and while I’m physically fit, I am one of those “I am not a runner” types. I went into Big Peach with my husband and I was pretty nervous about it – you always hear the horror stories of super in shape fit people make others not feel so great. Well, I was immediately found to be wrong. Bob was AMAZING, and he made me so incredibly excited to run. He took me through the process, he sat there while I was indecisive for an hour and then he proceeded to give me tips and tricks to get over the mental aspects of running, my biggest worry. All in all, I will never go anywhere else! I had some issues with my foot after my first run in my shoes and today when I called another kind man walked me through all of the possibilities and told me to come back in if it flares up the same way – none of these guys needed to take this much time to make me feel comfortable, but they did. I’m so excited to have a new place to go for all of my running needs!
My sales associate was so patient
I was recently challenged to a 5K run off by one of my regional business leaders and I haven’t run in a while despite my track field experience and was in dire need of new shoes.
My sales associate was so patient with me as I searched for comfort and style. I landed in San Francisco today and have already started the break-in process and am ready to perform on Saturday!
had to unsubscribe myself from the mailing list
I was asked for my email address at checkout, and when I said that I don’t usually give out my email address because I don’t want to receive marketing emails, your salesperson told me that “they are totally separate databases, giving us your email for the receipt doesn’t put you on our mailing list.” And yet….here we are, five days later, and I get an email about Big Peach’s “winter clearance sale”….and had to unsubscribe myself from the mailing list I was told I wouldn’t be added to in the first place.
You know, I pretty much expect that if I give a company my email address I’m going to get emails from them. That’s typical. But don’t LIE about it.Mary,Please accept our apologies. You are correct, these days you can expect marketing emails when you provide an email address to any retail environment. We never encourage our employees to lie about our intention to use emails for marketing purposes. We are very transparent with everyone, including our employees that the email addresses are intended for Marketing purposes. You do have the option to decline and not provide your email address. Even if you do, you can also request not to receive marketing information and the employee will select a box by your email address to exclude you from receiving these types of emails.We’ll make sure to share your email with all of our store managers and the rest of our organization to clarify our intentions to use emails for marketing but also the procedure to exclude those that request not to receive emails from us. We’ll go back and reinforce this message with our entire team and conduct additional training. Thank you for bringing this to our attention.Dave Martinez – Director of Marketing
I felt truly valued as a customer
Went into the Decatur location today. First time visiting. It was an incredible experience. Jade was super nice, very informative, and didn’t pressure me to make a purchase on the spot. I felt truly valued as a customer. Thank you so much!
did not rush me to a decision
Matt at the Midtown store was absolutely great to work with. He helped me find the right pair of shoes and did not rush me to a decision. I am looking forward to getting into running and more active.
Wonderful staff, selection, and advice!
I am training for my first marathon and had a lot of questions because I’m worried I didn’t have the right shoes. I called to see if they could look at my running form and I spoke with Rhett who was very positive they would do all they could to help me. When I walked into the store Rhett remembered speaking with me and was incredibly friendly and got right to work looking at my form and overall foot landing. He helped me understand the issue I was having and explained it to me in great detail. I never felt pressured to purchase anything. In the end, I found a great pair of Brooks shoes and several other items to help me in training. Rhett was very patient with me and all of my questions and spent a lot of time explaining things to me. I came away with so much knowledge and felt better about my overall training and my upcoming marathon! I highly recommend Big Peach Running, it was well worth my time and drive!
I got a lot more out of this experience
My first time to Big Peach; I received a gift certificate for Christmas because I needed new, GOOD pavement runners and trail runners. I have flat feet, overpronate pretty severely and get shin splints because of it – Colin was able to diagnose my problem really quickly and found several good options that I was able to test several times in the store. He was incredibly patient and took time to explain everything – he even taught me how to tie my shoes! (I didn’t realize I tie my shoes way too tightly). Colin has a solid knowledge of foot anatomy and running technique, so I got a lot more out of this experience than just three pairs of shoes!
I found the whole experience relaxing
My staff gave me a gift card for Christmas and I finally got a chance to use it. I went to the Decatur location where Erin greeted me as soon as I walked in and helped me find not only a new pair of running shoes but inserts as well. I found the whole experience relaxing, the staff incredibly helpful and I never felt pressured to buy a certain shoe at a certain price. I will definitely go back to Big Peach!
As a first time visitor and purchaser, I was very impressed with the friendly greeting and service. That really stood out in addition to the professionalism and advice received from one of your associates (KB). Great job!
Great experience thanks to the staff
Walked into the store on a great warm Saturday @ the Winward Store. Had quite some crowd, but my experience was really good. Ms. Fae (apologize for misspelling) was really good, she gave me options and did the fitment and showed me options to try and make a choice. Absolutely no pressure to pick any brands and helped answer my concerns on pronation, etc. Great experience thanks to the staff.
BEST DECISION I made
I can not recall her name-but she nailed my issue in less than 5 minutes. And she was dead on-had a GREAT run yesterday in my new Mizunos. Had been struggling w running shoes for about 6 months. Have a basically new pair of Brooks that were just the wrong shoe-and now I know exactly why. BEST DECISION I made to make the trip and take the time.
Big Peach is bound to be successful!
I have bad feet – period! I was looking for the best shoe to enable me to do some walking without paying the price for days. Billy at the Kennesaw store was very helpful, knowledgeable and patient and I appreciate the time he took with me. With such employees, Big Peach is bound to be successful!
5 stars for Hunter in Decatur!
Loved the new store in Decatur
Loved the new store in Decatur – first time working with Hunter and he was extremely knowledgeable helped me figure out a new pair of running shoes. THANKS, Hunter, and CONGRATS on the new Store!
I got the proper shoes
Great first experience. Cody was patient as I tried on 5 pair of shoes before selecting a pair. He also did the gait analysis to insure I got the proper shoes.
Callie (sp) at the Kennesaw store was knowledgeable, patient, polite and very helpful. I went in limping and came out ready to walk 3 miles!
Very welcoming environment
Very welcoming environment at the Decatur store. Hunter was extremely helpful. Knew all about insert options, and pointed me in the right direction. Thank you, Hunter, and thank you Big Peach!
I love their service
Another great experience at the Decatur store. Collin is the man and thank God for their return policy. Truly I liked some shoes better I found somewhere else but I love their service so much I wanted to be loyal so bought here instead.
very patient, accommodating, enthusiastic yet non-pushy…
Hunter knows his stuff and was very patient, accommodating, enthusiastic yet non-pushy… couldn’t ask for anything more. Actually, the other 2 people who work there seemed very happy as well – which tells me they must work for good people who treat them well – I wanna support THAT. Thanks so much, love the new store with all the windows, so much better!
Big Peach employs such knowledgeable people!
Colin at the Decatur store patiently listened to my long-winded story about my various foot, knee, and balance issues and found me the perfect pair of shoes. I really appreciate the fact that Big Peach employs such knowledgeable people!
My feet finally feel awesome!
I came to the store via a recommendation. Kermit was simply the best! My feet finally feel awesome! Thank you!
immediately wanted to take a run
Colin at the Decatur store was great with my 9 yr old daughter. She tried on several pairs of shoes and he watched her run in each one until she found a pair that worked well for her pronation issues and that she actually liked! She came home and immediately wanted to take a run in her new shoes from Big Peach!
My feet didn’t hurt for the first time in 3 years!
Matt at Town Brookhaven was awesome. I told him all the “issues” with my feet and he brought out the perfect pair of walking shoes. I thought, here we go another pair of shoes and I bet my feet would hurt. I went home that day and walked 4 miles and OMG. I felt like I had walked on a cloud. My feet didn’t hurt for the first time in 3 years! Thank you, thank you! Friendly, knowledgeable, what more can I say.
Thank you, Hunter, and the Decatur staff
Hunter in the Decatur location was very knowledgeable and helpful. He brought us clarity about the doctor’s prescribed insoles. He helped us understand more perspectives on child development, foot movement, and arch support. Although we only came for insoles, he performed a high-tech gait analysis and explained how better socks and shoes would help our son. He gave of his time and took his time with sizing shoes to try on our son while a co-worker patiently closed the store for the night. He maintained a pleasant attitude and made notes about the products we might want. Thank you, Hunter, and the Decatur staff.
helpful, friendly, and understanding
I have recently beat breast cancer and wanted to start getting my body back in shape, but needed new shoes to do so. I’ve had friends shop Big Peach and my office is right next to Town Brookhaven, so I stopped in to check them out. Jason was sooo helpful, friendly, and understanding. Very knowledgeable and helped me pick the perfect tennis shoes to start the next chapter in my life. Thank you.
I’ll continue buying from you guys!
Long-time customer of Big Peach. Two really good things about BPRC are:
1. Putting new runners on the treadmill and helping them find the right shoes. I refer new runners to Big Peach all the time for this!
2. No-hassle return policy. The slightly higher price (over the web) that you pay at BPRC is worth it for many reasons. Probably the biggest reason to buy in-store is they will take shoes back if you don’t like them. Period. No hassles.
BPRC is like any other retail chain and they have Guest Advocates that have bad days or are not totally great at dealing with the public but mostly the staff is very competent, helpful and knowledgeable. Alex at the (new) Decatur location did a great job helping me yesterday as a matter of fact!
Keep up the good work and I’ll continue buying from you guys!
a fun place
My first time to shop at the at Big Peach, visited the Suwannee store. I really enjoyed the experience. Loved seeing all the runners coming in after their runs to hang out. Seems like a fun place. Bought a new pair of shoes, will definitely be back!
Absolutely fantastic experience
Absolutely fantastic experience with Hunter. From start to finish, he was a great resource, very personable, and very kind in general!
the absolute best service
I went to the new Big Peach in Decatur to buy a pair of running shoes. I had the absolute best service I have ever had when buying a pair of running shoes. Hunter was the name of the gentleman who assisted me and he was truly outstanding. He took his time and was extremely smart regarding all of the choices. I 100% recommend Big Peach for your running purchases. Ask for Hunter, you won’t be let down.
Had a great experience going through the fit process and buying a pair of shoes from Hunter at the Decatur location. He was patient and helped me find my “just right” shoe. Highly recommend.
Great shoes & service
Great shoes & service provided by Hunter at the Decatur location. Will recommend!
extremely kind and welcoming
I had a wonderful time getting my shoes here. I am from out of town and needed to get a new pair. I called in, they had the shoes I was interested in, and put those on hold until I could get in and try them out. Everyone in the store was extremely kind and welcoming. They even invited me to run with them! I wish I lived in town, I would have loved to join their group!
They are great community partners!
I stopped in for a pair of shoes and had someone with me immediately who did all the things with all the technologies to find me a good shoe and offered a bunch of different styles. He was very helpful and I walked out with a pair of new running shoes! I also appreciated them letting the Team Challenge ATL Crohn’s and Colitis Foundation fundraiser team have a 10% discount and table in front of the store on a Saturday run of ours. They are great community partners!
welcoming and competent
The woman who answered the phone was welcoming and competent in driving directions. The woman who waited on me was friendly and competent in offering a wider selection in the desired shoe. Nicely done!
Hunter helped us today in Decatur location. He listened to our concerns and helped fit my daughter with a great shoe for XC. Very knowledgeable. Can’t wait to see how much this will help her.
Stressed staff , preparing for up-coming move AND training new employees. WHY? New Kid, ?Colin? nice but when I went to buy my transferred shoes the stress level was. PALPABLE. Yes, I bought them, but the experience was not pleasant.one.
made the experience fabulous
Had a wonderful time visiting the Decatur store with my 8-year-old son in need of sneakers for a kids triathlon. Colin was extremely helpful and allowed him to consider many options, paying lots of attention to fit and comfort.
Other staff helped as well and made the experience fabulous, esp bc everyone treated my son as a serious runner, which just made his day. They even allowed him to try on runners socks and then watched him run outside to be sure his new sneakers were perfect.
wonderful experience and highly recommend Decatur BP to parents of young runners.
pleasant experience and overall excellent service
I enjoyed my experience at Big Peach Running. It’s been a long time coming. My coworkers have been telling me about your company for quite some time. Since I started getting serious with running I thought it was appropriate for me to get properly fitted for shoes. I am one happy camper. Thanks so much for a pleasant experience and overall excellent service.
My wife and I went to Big Peach in Decatur this morning. Hunter fitted us with the kind of shoes we were both looking for. He gave us several options and explained the strength and weakness of each pair. Good experience!
Thanks to Erin
Thanks to Erin who spent time with me to fit a new sneaker after an injury. The sneakers are great and very supportive as I continue my recovery.
Great experience at the Decatur location
Great experience at the Decatur location selecting new running shoes for me and my 14-year-old son. Hunter was thorough in evaluating our needs and offered some great choices so that we got the right shoes! Thank you!
these are the best shoes I have had
As a relatively new runner, finding the right shoe and troubleshooting foot stuff has been frustrating and I would have quit a while ago but thanks to your staff @ Big Peach, we’ve been able to keep going.
My last trip to the Decatur location, I was helped by Colin and Leni. Between the 3 of us, we were able to find a better shoe that ticked all of the boxes. I have taken these new kicks on several pavement dates and I love them more each run!
So far, these are the best shoes I have had and that makes it easier to prepare for my first half!
Thanks again, Colin and Leni!
Thanks to Hunter at the Decatur store for providing me shoe choices to address my foot problem, but not too many choices. He also did a great job of educating me about the shoes we tried and what to expect as my problem (hopefully) resolves. Mission accomplished without a lot of time or agony!
great first experience
Had a great first experience at the Decatur store. Hunter was super helpful and knowledgeable. Walked out with a perfect fitting pair of shoes. Thanks!
helpful, resourceful and patient
Thank you to both Alex and Colin at the Decatur store for being so helpful, resourceful and patient in helping me find the best running shoe for my personal needs.
I’ll definitely buy my next pair from the Peach!
Just visited the Decatur location, thanks to Alex for his patience in reviewing several different models and sharing the advantages of each! I’m looking to add a new model to my rotation, and now I have several options. I’ll definitely buy my next pair from the Peach!
Y’all have a great business and great employees
I heard about Big Peach from my mom and stopped in while I was in town visiting. Colin and Hunter at the Decatur store are friendly, knowledgeable and patient. They even got my new shoes mailed to North Carolina where I live. Y’all have a great business and great employees. Thanks!
helped us novice runners find great running shoes
A big shout out to Colin at the Decatur running store. He helped us novice runners find great running shoes for our new exercise and hobby. Asked a lot of relevant questions, was very knowledgeable and sold me a great shoe at the lower cost (I can fit into kid size shoes so that’s what he gave me!). Great service – the first time we have been there but highly recommend. We will be back.
will not hesitate to recommend Big Peach to family and friends
We experienced great customer service from Colin at the Decatur store recently. He helped my husband choose a watch and then expedited a transfer from another store when they did not have the color he wanted. Colin also addressed a problem I had with a previous purchase that had premature wear in the toe box. Great service and knowledgeable. We will definitely be back and will not hesitate to recommend Big Peach to family and friends.
Patient and Attentive with my Freshman!
I took my daughter to the Kennesaw location for her first ‘real pair’ of XC shoes. They listened and took their time helping her find just the right fit for her particular running style. We’ll definitely be back the next time she needs a new pair.
Brookhaven staff is TOP NOTCH!
I just wanted to let you know that your Brookhaven staff is TOP NOTCH! They have become my “go to” store for all my needs! I do not always get the names or remember the names but EVERY member of the staff that I have come in contact with have gone above and beyond to make my visits and myself feel very special.
Being a casual, older, runner I have often felt neglected in some other specialty shops. This has NEVER been the case at your Brookhaven location.
Now….if they could just give me that 8-minute mile…
I will definitely recommend this store to my friends and family
I had a great experience working with Bryce. He took the time to listen to all my concerns. He was very knowledgeable and patient. I didn’t feel rushed even though it started to get busy in the store. He brought our several shoe options to choose from. I will be returning when it’s time to purchase my next pair. And I will definitely recommend this store to my friends and family. Thanks, again…
patient and knowledgeable
Colin was very patient and knowledgeable in helping me get some new shoes. Can’t wait to try them out.
FINALLY GOT RUNNING SHOES THAT DIDN’T NUMB MY TOES!
A shout out to Alex at the Decatur store for helping me select my new Adidas Solar Boost running shoes! My first pair of high-quality running shoes! I told Alex I was a size 9.5 but he wanted to measure me anyway. Turns out I was actually a size 10 (good call, Alex). After telling him about all my ailments and preferences, Alex brought out 4 pairs of different brands for me to try on. He prepared the shoelaces for me and he did not push me onto any brand. All were great shoes, but I settled on the Solar Boost. Thank you, Alex, for a very comfortable, professional and no-pressure buying experience!
We had a great experience and love our shoes!
I came into Big Peach Running Co. with my 8-year-old because he is running 5ks and I’m…well attempting to join him lol. BPRC was recommended to us by friends on his 5k/Cross Country team and they did not disappoint. We tried on a lot of shoes and I could tell they really wanted to make sure they were fitting us correctly and that the shoes would work well for us. We had a great experience and love our shoes!
I felt very welcomed and comfortable
Steve was very helpful and approachable, and I didn’t feel rushed or pushed into decisions at all. I felt very welcomed and comfortable.
Would go back in a heartbeat
Erin was so patient and helpful as I bought my first pair of real running shoes. Would go back in a heartbeat.
service is beyond EXCEPTIONAL
I seldom write reviews. But after visiting the Big Peach in Decatur, I could not resist the urge to leave a review. The service is beyond EXCEPTIONAL. Colin and Erin went above and beyond to ensure I left with nothing short of the best fitting shoes. I can confidently say this store will be my go-to place for running shoes from here on out. Thanks, Big Peach!
Holy cow. That was an awesome customer experience.
I don’t like to write reviews, but I wanted to say whoever helped me last Sunday in the Midtown store (blonde, female) was a true delight. My fiance works in consumer experience innovation for Anthem and left the store saying, “Holy cow. That was an awesome customer experience.” Thank you for making our time in the store so wonderful!
No more pain and wore the shoes out with a smile of satisfaction…
Well, I walked out almost in tears at the difference proper fitting makes!! I have always bought the latest style with the colors that were cute. My last purchase doing this has caused me a great deal of pain. My feet hurt, my back hurt and hips were hurting from that last shoe. I had heard of this place years ago but never tried them. I went in for the first time desperate for relief from the painful shoes I was wearing to get a plain all black shoe. The saleswoman was fabulous. Super patient and asked all the right questions. She sized my feet to get the right size. I have been wearing a size 9 in Nike’s because I needed a wider shoe. My size is an 8 1/2 on my right foot and 7 1/2 on my left. Never knew this! I am super happy with the shoes that were offered to me. I have the most comfortable shoes now that I have ever owned. No more pain and wore the shoes out with a smile of satisfaction and gratitude on my face. I will forever shop here for my shoes.
He gave me confidence
The staff at the Big Peach Running Co. at Marietta were excellent. I wear a small size 5.5 in women’s shoes and they had several models in my size. I asked for cushioning and stability and the salesperson brought out 6 different pairs. He was patient and knowledgeable. He gave me confidence that the shoes he was showing me were of the best quality meeting my criteria. Thank you! Abigail
have not been nearly as good
My recent experiences buying and ordering shoes have not been nearly as good as Big Peach used to be. I did a new shoe fitting the past weekend, and it did not inspire confidence.
Thank you for your excellent service
My experience at the Midtown location exceeded my expectations! The guy there took his time going through the diagnostic running tests with me and even gave me pointers on my form while running. They also helped me pick out a sports bra that goes well with my breastfeeding. Thank you for your excellent service. I’ll definitely spread the good news!
they made a world of difference
Lilly was awesome, patient and helpful identifying the best running shoes for me. I ran a 5K the next day in the shoes she helped me pick, and they made a world of difference.
[Store on Windward]
listening to exactly what I needed
Megan in Alpharetta was awesome! She was very knowledgeable and took her time with me listening to exactly what I needed. She was pleasant and made the whole experience fun! She even listened to me go on and on about corrective exercise. 😉
I got the best shoes EVER
Amy at the Marietta store is now my friend. At 72 years I was used to buying the first shoes that fit. Not with Amy, I tried on multiple pairs, did comparisons, walked outside with a different shoe on each fit, reviewed each and then had to answer Amy’s questions to be certain. Finally, I got the best shoes EVER to alleviate the pain I have been having with bone spurs on the back of my heel. Thanks to Amy I’m looking forward to my 7 walking miles per day.
Our experience was great and we will be returning
My son is a runner and needed to be fitted for supportive running shoes and we found two perfect pairs. Our experience was great and we will be returning for future purchases. Everyone was nice, professional and willing to work with my son until he found the perfect fit.
went above and beyond
Nathan at the Cumming [Alpharetta] store definitely has a passion for running shoes! He went above and beyond to assist me to find the fit and comfort that I need for my feet. Fabulous customer service! I will be back, thank you.
super friendly and helpful
I came into the Peachtree Street store needing a new pair of shoes for walking…a lot of walking for some adventurous vacations this summer. Stephen was super friendly and helpful from the moment he introduced himself. He was very knowledgeable and I enjoyed our conversation throughout the process of analyzing, fitting, and trying different shoes. I need to drag my husband in for a proper fitting too.
Billy at the Kennesaw location was fantastic.
Billy at the Kennesaw location was fantastic. He took the time to ask questions and do an evaluation to help me choose the right shoe. Billy brought out several different brands and explained the features. He was patient, knowledgeable, and really knew what he was talking about. I will be buying my running shoes there from now on. Thanks, Billy!
I went running… and nothing hurts. Amazing!
I wish I knew the name of the lady who assisted me. I came in my Navy uniform that day (I hope she reads this). She was spot on with evaluating me. I have not been evaluated in a few years and had no idea that I probably needed to do so more often when purchasing running shoes because running form can change over time. I came in thinking I wanted a certain brand and left with an entirely different type of shoe in a different brand. I also went a size up. I went running in them for the first time and nothing hurts. Amazing! Thank you so much.
took the time to answer my questions
I came into the store and met Bryce. He was excellent. He helped me pick out a great running shoe, took the time to answer my questions and gave me an education about how properly run. I would definitely shop there again.
The return policy is as good as they claim
My first time in I chose a pair of shoes that felt great in the store but made my feet fall asleep halfway through my run. I sheepishly went back with shoes in hand, thinking there was no way the return policy could be as good as the website says. Colin diagnosed my problem, helped me find a great pair of new shoes and returned my “old” ones no questions asked. The return policy is as good as they claim and the customer service is better. Thanks to Colin and Big Peach, I’m never buying running shoes from Amazon again.
a very relaxed experience
Really great experience from warm welcomes and knowledgeable advice when selecting my new shoes. Worn Nike for years and was dead set on another pair. Sales guy had me try on a couple of different brands that were high in comfort. Ended up going with some Brooks. Ran 6 today and it was one of the best runs I’ve had in a long time. The sales person was on point with helping me choose the right shoe. They were not pushy and it was a very relaxed experience. I will be back!
great customer service
Went to Big Peach in Midtown recently to look for a new pair of shoes as my old ones weren’t exactly what I needed. Received great customer service from the associate that helped me, though I don’t quite remember his name. He analyzed my feet, then saw me take a few strides before coming out with various different shoes that he saw fit for me, and we decided on a pair of ASICS GT2000. I definitely will be back to Big Peach soon.
I would highly recommend to any runner to visit
The young woman that helped me was very professional and knew her trade. She was polite, asked a lot of pertinent questions and listened to the customer’s needs and wants. Most places you go to buy running shoe’s, there is no one that knows squat. The personal running video was clutch to help both of us pick the right running shoe for me. As I watched the other sales associates take care of their customers, I could see they were well trained and knew the drill but it was a bit more than that. They all seemed genuinely interested in getting the right shoe for that person. I would highly recommend to any runner to visit this organization and experience what I did. I think you would be quite pleased. JB
I will only be coming back to Big Peach
As someone who just started to get into running, I’ve never had a true pair of running shoes. Not knowing what to expect, I went to Big Peach in Kennesaw with low expectations. Those expectations were completely shattered after working with Billy. Billy was extremely knowledgeable, patient, and willing to help me find the perfect pair of shoes. He brought back 4 different pairs, from a range of prices and styles, and thoroughly explained what differentiated each pair. I was never pressured into making a decision, and I eventually pulled the trigger on the Brooks Ravenna 9. I couldn’t be happier with my purchase. Billy, you’re doing a great job and got me excited about running! I will only be coming back to Big Peach for all of my running needs.
knowledgeable and conversational
Great service. I had a very helpful saleswoman who was knowledgeable and conversational.
Got me into the right shoes. Unfortunately can’t recall her name. Will be back.
I am now a loyal customer!
With damaged nerves in my legs, trying to find a pair of walking shoes that not only fit but are comfortable is a very hard task. BPR Co in Brookhaven took their time to examine how I walk and found a pair of shoes from another branch store that worked. Because of the time they invested I am no longer in discomfort when I walk my dog or walk to the store across the street. No other shoe store has ever helped me to this degree. I will always come back as my recovery advances as I am now a loyal customer!
I will recommend and return
Having just starting my running “career” in my late 40’s, I thought I should get a professional opinion on the running shoes I was wearing, also preparing myself to run in the Peachtree road race this year and doing a 5k a month, the experience brought me back to my very young years when buying shoes you would get one on one attention and the salesperson would measure and assess, it was a great experience I will recommend and return.
had such a wonderful experience
My name is Lawrence Guyton and I am about to run my first full marathon (Publix). I went into my favorite running store, Big Peach Decatur and had such a wonderful experience. All thanks to a sales associate by the name of Erin! She is super awesome! This was the second time I had been to the store when she was there, and even though I didn’t purchase anything the first time (at least I don’t think so), she remembers me! Which was a big deal to me. Though I was there with a recently purchased gift card for my birthday, Erin never pressured me to buy anything. She eagerly went back and forth until she helped me to find the perfect shoe (the Brooks Adrenaline GTA 18). She was funny and encouraging. She made it seem as if we were friends forever. I can’t say enough about how great my shopping experience was, and it was largely due to your super-duper sales associate ERIN!!!! (and Alex wasn’t too bad either) My only complaint about her is that she is a N. O. saints fan. Well, guess nobody’s perfect. Thanks again!
I walked away a happy customer
Billy at the Kennesaw was great to work with! He figured out exactly what I needed efficiently, and I walked away a happy customer. I can’t wait to try my new Brooks Adrenalines this week!
Erin is awesome!
Erin is awesome! The last associate I worked with did not do a thorough job at all in evaluating my needs to match me with good shoes resulting in me having to return to exchange the shoes. However, today I had a very pleasant experience working with Erin! She’s very knowledgeable, super sweet, and respectfully patient. She kindly brought out multiple pairs of shoes for me to try on, explained each one, and allowed me to run outside in order to compare. Thanks to her I have comfortable shoes that I am happy with. Thank you, Erin!
We got everything we needed and more!
My daughter and I came into the Decatur store, and got excellent service from Alex! We got everything we needed and more!
the right shoes that fit my needs and running style
I had a really good experience at the Brookhaven store. They helped me find the right shoes that fit my needs and running style. Definitely, check them out!
Customer-oriented and upbeat
Went to the Marietta store to purchase spikes for my daughter. Barbara was very helpful when I called ahead to make sure they had her size. When I arrived she had the shoes ready and waiting. Was checked out by another person who was just as customer-oriented and upbeat. Will be back.
Had the greatest customer service experience
Had the greatest customer service experience with Don in Alpharetta this weekend. The store was busy but he never made me feel like a burden. He was knowledgeable and friendly and very passionate about his job. I walked out with new Brooks Ghosts and can’t wait to get running in them tonight! Big thanks to Don!
Thanks to the Decatur store
Just had the first run in my new Brooks Levitate, and they were superb! Thanks to the Decatur store for being friendly, efficient, and knowledgeable. I’ll definitely be back (hopefully before these ones get as run-down as my last pair)!
Amanda was a great help at the Suwanee store
I needed to replace my New Balance 749’s that I thought was 15 years old. Actually, they were only 7 years old, but it was definitely time. Amanda was a great help at the Suwanee store. She went through the 3 step process of evaluating my gait and put me in a pair of New Balance 1080’s. They feel great and I am looking forward to many miles of running and walking. I’ll be back soon to get a second pair. Thanks for the help!
…made this experience so enjoyable and exciting.
I have discovered Big Peach Running by trying to locate any good running store in Acworth area since the closest Fleet Feet was over an hour drive away. I have been a loyal customer of Fleet Feet for many years and I was reluctant to go somewhere else. However, after shopping at Big Peach Running this past weekend I could not have been happier. The moment we walked in we were the top priority for the store representative. We have first tried the newest version of same brand shoes that I have used for years. However, after further evaluation of my foot characteristics, we have learned that new type of shoes would be needed. She has then brought a large selection of the right type of runners that would both offer stability but also look cute :). I will definitely be coming back to this store. The knowledge of the staff and a great ability to connect with the customer is what made this experience so enjoyable and exciting. I cannot wait to hit the road with my new runners! Thank you so much, Kennesaw team for your help and support!
I will definitely be a long time customer…
I had a wonderful experience at the Kennesaw store! I wish I could remember the amazing gal that helped me but I can’t. She went above and beyond. She was extremely patient and very knowledgeable! I will definitely be a long time customer and I hope all the employees are as great as she is!
This is exactly why I’ll be coming back…
I’ve been a runner for over 30 years and Big Peach Running Co. far exceeded any place I’ve bought shoes. Remember when you had to try on 10 running shoes at the store to find an ideal fit? That is so yesterday.
At Big Peach, they put science behind the selection. Fernando, the salesman, made a video of my feet running on a treadmill. I was able to see exactly what my foot does as it hits the ground and what shoe would be ideal for me. Fernando only brought out three shoes that matched my running style. He nailed it on his selections. Now add to that a guy who has great people skills, educates as you try on shoes, and lets you take your time in finding the best shoe. Well, there you have it.
This is exactly why I’ll be coming back to the Big Peach when I buy my next running shoes.
Life-Changing Visit to Midtown Store!
Recently I went to the Midtown store and met Jeff for a complete analysis of my “problem” feet. I had given up on wearing sport – running shoes as my big toe quickly wore thru. Jeff carefully measured my feet and helped me understand that I have been wearing the wrong size shoes for years. Then, Jeff, had me try on multiple brands without revealing the size or make (blind testing). I found the perfect fit with Mizuno M-Wave Rider 21 Quiet Shade. This brand is totally different from the New Balance models I have worn for + 30 years. Much more toe room which I really needed plus a new length and width.
Finally, Jeff showed me some exercises for neck and shoulder pain. This gave me the hope that I needed ( pain management) to start taking long walks again. I went back and purchased a 2nd pair a few days later.
I will be a Big Peach customer for life and I am recommending your store to family, friends, and co-workers.
Thanks, Jeff !!!
always a pleasure…
It is always a pleasure to be helped by Andy at the Alpharetta store. I was shopping around for some new running shoes (the last ones he sold me, unfortunately, bit the dust after many, many miles). Looking for something a little different. Andy took my input and came out with the perfect pair of shoes. He is a huge asset because he really knows his stuff.
It was a very pleasant experience
Thank you to the gal, I believe was the owner, or manager of the Suwanee store….It was a very pleasant experience since this was my first time at this store…We were in the area for a family wedding and I will do business with these people in the near future…I live in Richmond, Va. but there is always email, mail service and of course, our awesome phone service…Thank you again
I never felt judged
This is why I went back to BP after so long, and too many shoes bought elsewhere. I had bought my first pair of real running shoes over six years ago from the Decatur store, going through the gait analysis and everything and coming away very happy with my Asics 3010. Over the years I just ordered other Asics I’d find a deal on online, and that was ok. As I was recently shopping for shoes for my teenage boys at Dick’s, I realized I was needing a new pair. So I looked for shoes for myself and was about to purchase there, but just didn’t feel great about any of them so thought I should try BP again. And I’m really glad I did. I walked in mid-morning Saturday, was greeted promptly by Erin (and others) and they asked what they could help with. Within minutes I was trying on shoes, giving feedback to Erin and her observing my running, eliminating some shoes, bringing out others, with lots of back and forth Q&A about shoes, running, fitness, etc. Even as the store got busier, I never felt rushed or neglected. And I never felt judged for being “just a casual runner”, nor pressured to buy a pricier shoe. Erin was awesome, and the rest of the staff was as well, in how they seamlessly would step in to clear away shoes/boxes of my rejects and offer their encouragement/comments along the way. It was also a teaching moment for my youngest son that was with me, that I could point out the exceptional customer service that is all too rare now, and the value of such service. Just a great overall experience and well worth the few extra $s. Thanks, Big Peach!
the best walking/jogging shoes I’ve ever owned
Went to Big Peach for the first time this last weekend. Was very impressed by how thorough (but simple) the whole process is. Wound up leaving with honestly the best walking/jogging shoes I’ve ever owned in 10+ years. It’s the attention to detail that now has me a lifetime customer! Thank Y’all so much!
It was a nice buying experience
I walked in on Saturday and was immediately greeted by Sean. I mentioned I wanted to try some compression socks. He walked me over and explained the different brands and sizes. He followed up with telling me about the buy 3 get 1 free socks and left me to browse. After a few minutes, he could see I was struggling to make a decision so he gave me some criteria and his suggestions. It was a nice buying experience which I look forward to repeating in the future. Great job!!!
You guys ROCK!!!!!
I showed up at 6:05 on a Saturday thinking they close at 7. Nope, they close at 6. The team opened the door for me and helped me with my very important sock purchase. They were patient and even discussed options with me instead of pushing me out the door. Thanks, Brookhaven Team. You guys ROCK!!!!!
Great experience getting fitted
Thank you, Zach and the Kennesaw team! Great experience getting fitted for my new Brooks. Climbed all over Acadia National Park with these babies.
so happy to support local business!
I needed new walking shoes, having recently committed to a more active life but it had been years since I bought my old shoes. So, I googled athletic shoes and was surprised to find Big Peach so nearby to Avondale Estates, right in Decatur! The staff was helpful and service prompt… a win-win for me and also so happy to support local business!
Not just for runners!
I’m not a runner…at all! So why would I go to Big Peach Running? I wanted an athletic shoe for walking. Walking or standing in them all day at work, on vacations or power shopping. I was fitted for a shoe perfect for me and not once did I ever feel “less than” or judged for not being a runner. Such a pleasurable experience, at both Suwanee and Brookhaven. The staff was fantastic.
It is worth every penny to walk all day without my feet paying the price.
Thank you, Big Peach!
Within the last 5 months, I started running again and with increased miles came increased ankle issues. A friend recommended that I go get fit for running shoes so I chose Big Peach. From the moment I walked thru their doors, they treated me with the utmost courtesy and professionalism. From my fitting, they had several different shoes to recommend and at different price levels. I never felt pressured to by the most expensive ones, just assured by the staff that what was most important was what felt best on my feet. I’ve even went back to the store (Suwanee) to ask for running tips and advice without spending a dime and they still treated me as if they appreciated me being there. I wouldn’t shop anywhere else now for my running needs. Well done Big Peach!
Amazing Professionals. Will be back.
We came… 5 years ago and have been loyal ever since!
We came into Big Peach Suwanee 5 years ago and have been loyal ever since! The staff is so helpful and will answer any and all questions about running. They have a large run group and it’s like a family. The most encouraging, motivating group of people. Come and run happy!!
The staff is awesome
Big Peach is more than just the place I go for running gear. Sometimes I just stop in to be with other runners. They give back more to the running community than any other specialty store! The staff is awesome, the learning opportunities are so helpful and their product selection is great!
This is a retail model for the future
I can’t remember having my stance and gait assessed so clearly. Then, it was great hearing about the features of each pair. But, the best part was leaving with a pair of truly comfortable shoes. I won’t be taking them back, but it’s nice to know I could. This is a retail model for the future.
I love the Suwanee store
I love the Suwanee store. The weekly group runs are great and keep me motivated to come out and run there. I said that I would never run a marathon, but after running with people there and getting set up with the proper shoes and nutrition, I have now run three and have signed up for Atlanta next year.
We love the customer service
My mom and I have been going on the group runs for 4 years and we love the customer service. We always come whenever we need anything running related. Big Peach is great!
We will be back!
My son started cross country and needed some running shoes. We had such a wonderful experience at your Decatur store – leaving with a great pair of shoes and some fantastic advice for my son as he starts his new adventure. We will be back!
The gentleman that helped me find the right shoe to fit after just having surgery on my foot was THE BEST !!! Very professional, knowledgeable and helpful.
I will be back!
The staff at Big Peach is super friendly and knowledgeable. They take their time, don’t rush you, and make sure you are happy with your selection. This along with their return/exchange policy will keep our family loyal to the Big Peach!
cannot wait to come back to get my next pair!
I have a very difficult foot to fit due to nerve damage, a narrow heel, and extra sensitive (blister prone) skin. I quickly and easily found the correct shoe – Thanks to Big Peach!
After years of wasting my time and money elsewhere! I am so excited to run in my new shoes (and socks too) and cannot wait to come back to get my next pair!
Customer for life
Excellent service. I couldn’t find running shoes that fit comfortably no matter what store I tried. After explaining the foot issues and going through the fit process, it was recommended that I go a half size larger and lace the shoes differently. What a difference! Running without pain and aches and now enjoying my long runs. Customer for life.
The Person That Worked with us… was fabulous!
My daughter is new to cross country running, so we needed to find shoes that were appropriate. The person that worked with us to find the right pair of running shoes was fabulous! Thank you!
Steve provided such excellent and personal service
We went into the Marietta location of Big Peach and hoped/expected to get advice on walking shoes and then go to a discount store to buy them! However, Steve provided such excellent and personal service that we decided we would buy from his store and knew we would be loyal return customers! He spent hours with us and was tirelessly patient with both my husband and me and found a great fitting shoe for each of us. We are delighted with our new shoes and are thoroughly enjoying walking now! Thank you, Steve and your wonderful staff!!!
beyond professional and helpful
Sarah was beyond professional and helpful. Great experience all the way around.
I always get EXCELLENT service
I always get EXCELLENT service. I just could not find a good fit for my EE wide feet. The selection was lacking.
Thank you, Big Peach for all you do!
I started running 10 years ago but never belonged to a group until I met Big Peach Runners 4 years ago. They are the best at not only teaching you correct form, but also very friendly staff and a great place to buy shoes and running accessories. I placed 2nd in my age group at the Shamrocknroll downtown Atlanta, 2017. I would have never been a better runner nor placed in this race if it hadn’t been for Big Peach 🙂 Thank you Big Peach for all you do!
A fantastic community gathering spot
A fantastic community gathering spot. Wonderful customer service, great selection, and motivating group runs.
so impressed with the service
This is why I love this place, Big Peach Kennesaw, me(dad) being a former competitive runner, I brought my son in there to get him some training shoes, so impressed with the service Jeff gave my son, all the right questions were asked, the fit process, he truly cared about fit, feel, not just some salesperson that was trying to make a buck, will defiantly come back again, and it was nice seeing an old opponent from my HS days 😉 Good times, keep up the great service BPRC!!!!
kindness and patience were wonderful!
I was unsure of what to expect when I came into the Marietta/ East Cobb store. My flat feet and lack of instep make my look and feel “different” (is what I have been told in the past) . ‘ There were two women whose kindness and patience were wonderful! They worked with me tirelessly. I am appreciative beyond what I can express in words how grateful I am! Thank you!
My lovely wife was referred to Big Peach this Saturday. We went late on Sunday (just before closing), but they didn’t make a big deal out of it. Carla and Connor did a gait analysis and had us try on as many pairs of shoes as we needed. They didn’t hurry us and kept answering questions after they closed.
We each bought a pair of shoes and look forward to going back for our next pair. Thank you again, Carla and Connor!
Very satisfied customer
Outstanding quality of service and a great passion to help. Have never had such an experience anywhere else. Very satisfied customer and will buy my running gear here in the future. Thank you for such a great buying experience.
What a great experience!
What a great experience! My salesperson was not only incredibly helpful, she was also really encouraging and friendly. I will definitely be back because of her!
Help Without Pressure To Purchase
I just want to say the staff was awesome and I received help without pressure to purchase. I did enjoy my shopping experience and have been enjoying my purchase as well.
Y’all have earned a repeat customer
Just wanted to say that I had a fantastic experience working with one of your staff on Wednesday afternoon at your Midtown store! Maggie was tremendous in helping me pick out the right kind of shoes I needed, including brands I might not have considered earlier, and even allowed me to try out all of the different pairs in order to find “The One,” which I did. Y’all have earned a repeat customer, and I look forward to my next visit to BPRC in the future!
intimidated about the prospect of entering a running store
Let me say what an asset Jillian is to your team. I am an overweight walker who was very intimidated about the prospect of entering a running store. I have not been successful in identifying the proper walking shoe and a friend recommended your services. Without being condescending, Jillian was patient, knowledgeable and courteous through that whole process. I am so glad I made the drive to your location. And big thanks to Jillian!
I’ll Bring the rest of my family…
My physical therapist at Emory sent me over for a proper fitting and I had such a great experience that within the next month, I’ve brought my two daughters, my nanny, and now my brother who’s visiting from overseas to get properly fitted and find the right pair. They’ve all loved the shoes they bought. You guys are great. I’ll bring the rest of my family soon. 🙂
What A Great Experience…
I have bought running shoes many times in the past but this was the first time for my son. He is on his school XC team this fall so we were both in the Big Peach shopping for running shoes. Sarah in the Town Brookhaven Store helped us find the perfect pair—she was patient, helpful and very knowledgeable of every shoe we tried on. It was a great experience overall and we are very happy with our purchases. We will certainly be back for all our running needs going forward! Thank you!
I don’t mind driving an hour for Great service.
Thank you, Don, in Marietta! He is most patient and helpful in selecting the perfect running shoe. He advised me to check out the classes offered thru BPRC to help with form. I’m new to running and quite excited about the class this Saturday in Alpharetta. I’d also like to thank the lovely ladies that helped with sport garment selections. I don’t mind driving an hour for Great service.
Don, …did a great job
Don, at the East Cobb store did a great job helping my son and I pick out shoes for cross country and the Peachtree.
Big Peach is the only place you’ll need to visit
After 20+ years away from running it was fantastic to walk into Big Peach and talk with such a knowledgeable team member about my past injuries, my running goals and the latest running technology. Being out of the running loop for so long I needed to speak with an expert, but one that had the patience to work with me as if I were a complete beginner. If I could only use two words to describe the Big Peach staff they would be “expert” and “patient”. In addition, the technology they employ to ensure you get the right shoe is amazing. Their ability to make precise measurements of my feet and evaluate my pronation tendencies and gait were incredible. If you’re new to running or getting back in the game like me, Big Peach is the only place you’ll need to visit. Two thumbs up, five stars or 10 out of 10, however you want to score it, Big Peach is great.
This company knows their business…
I am new to running so I was a little apprehensive about buying the correct shoes. Bryce helped me select the perfect shoe and answered my many questions. He is the most attentive salesperson I have ever encountered anywhere!! Thanks Bryce for helping me select my first of many running shoes. This company knows their business and hires knowledgeable sales people to help you every step of the way!!
Store had everything we needed
Store had everything we needed. Assistance was offered and helpful immediately upon entering the store. They were friendly, knowledgeable and good prices on items.
Thanks for making my shopping trip a good one!
Those are some huge shoes! I wear a 15 4E and I have always been able to rely on Big Peach to have my sizes and needs. I wear orthotics as well and, dang it, I want to be able to wear something other than the same pair of Brooks Beasts that I’ve had to buy since 2007 (they update the shoe, but only have blue/white for size 15).
I was able to try those new ones on and I was also given some New Balance shoes to try and I LOVED THEM! So much lighter than the Brooks shoes and they looked good, too! I was in and out of the store in less than 15 minutes! I appreciate not having to catalog order my running shoes and I really appreciate you stocking big man, Clydesdale shoes! Thanks for making my shopping trip a good one!
I didn’t expect such a great experience
I didn’t expect such a great experience. I was hesitant to get fit, but Kali in Kennesaw was awesome. She took her time and explained everything. I appreciated not being rushed. I tried on more shoes at her suggestion than I would have if I was by myself.
Thanks again for a great experience!
Corey was patient and very knowledgeable! I tried my new shoes out today and love them! Thanks again for a great experience! Sharon
It made me feel confident
Great experience! So much knowledge and testing went into my shoe purchase. It made me feel confident about the shoes I was getting. It also felt better spending my money at a locally owned business. Went on a test run with them yesterday and accidentally ran longer than I meant to at a faster pace than normal. So far so good! Thanks for all the help.
David was very helpful and patient
Was having many problems with my feet. David was very helpful and patient. He found a pair of shoes that I just love. I can walk again without a tremendous amount of pain. Thank You!
Anna was fantastic!
I decided to go to the Big Peach in Kennesaw with my mom. I was looking for something comfy, not even for running, but just some nice quality shoes and someone who could help fit me correctly. Anna was fantastic! We spent about an hour there and my mom even decided to purchase shoes as well! I will definitely be back and recommend the store and Anna!
The best shoe fitting experience ever
Bryce was right on target with my fitting. I’ve never worn a more comfortable shoe. The substantial decrease in knee and foot pain is amazing after only two days wear. Bryce was professional, knowledgeable, thorough, patient, and the reason I will use this store for all of my athletic footwear. The best shoe fitting experience ever. Thanks Bryce!
experienced the same great service
I originally went to the Suwanee location to find new shoes and they were great about helping me to find the perfect one! I have had three previous foot surgeries so I did not need a running shoe, but they were still patient with me and helped me find a good gym/walking shoe. I returned last month after having my first pair for two years to the Alpharetta location and experienced the same great service. Thank you!
kind, patient, and understanding
I tried on many shoes and Parker was so kind, patient and understanding. Thx!
Love Big Peach Alpharetta!
Love Big Peach Alpharetta! This has been my running shoe store for many years now. Why? Every time I visit, the staff takes great care and time helping me find the right shoes and running accessories. I can’t say enough great things about Bryce. He’s very knowledgeable, patient (it takes me a couple of hours to decide on shoes) and remembers his customers. See you again soon!
Thank you, Big Peach. I’ll be back.
I was tempted to buy my new trail running shoes on Zappos, but decided I’d give Big Peach a try. Great decision. The guy who helped me was friendly and knowledgeable; he helped me find the shoe (Altra Lone Peak) that was perfect for me. You don’t get that online. And I helped support a local business. Win/win. Thank you, Big Peach. I’ll be back.
so impressed with the employees and service
I came in for my first time and was so impressed with the employees and service. They were very thorough, friendly, and helpful. I left with the perfect shoes! Thank you so much!
It was a great experience and I will be back
The young man that helped me pick out shoes was great. I’ve never been to a running store, but I wanted good shoes so that I wouldn’t injure myself. I found a great pair of shoes that feel great. The important part….the color. He brought out all the colors for me to choose from. It was a great experience and I will be back.
A life-long customer of BPRC Brookhaven
Went to the Brookhaven location on January 16 right after the MLK Drum Run 5k. My buddy wanted new shoes and I was just along for the ride. Well, upon entering EVERYONE was super nice and very professional. My buddy’s associate Sarah was super patient very knowledgeable and so kind. Here’s where my mind was blown: Even though I didn’t purchase that day, I STILL received total customer service and support!!! My associate Kara was just as phenomenal as Sarah. I get intimidated as a novice runner but Kara seemed to pick up on that and when I left I felt like I’d been to Runners 101!! Hands down the best retail experience I’ve had in a long time and I will definitely be a life-long customer of BPRC Brookhaven.
Answered all of our crazy questions with a smile
We are newbies sent to BPRC by my son’s track coach. LUCAS, at the Kennesaw location, was outstanding. Knowledgeable and very helpful as he pretty much gave us an impromptu running/ running shoe lesson. Gave us options and info with no pressure. Answered all of our crazy questions with a smile. Refreshing this day and age. We will definitely be back to BPRC.
I’m a big fan of what Big Peach does
Thank you and your team for the run on Saturday at Cochran Trails Park. I ran the 3.7 and loved it. Our pacer/leader was so great! I’m a big fan of what Big Peach does and I look forward to the Sope Trails run this upcoming weekend.
I always receive great service
I wanted to send a quick note to highlight the customer service of one individual when I stopped into the Decatur store on Friday, 1/13/17. I always receive great service when I shop at BPRC. Erin helped me that day and did a great job. This was the 2nd time she provided excellent customer service to me as she helped me purchase a pair of inserts in the summer of 2016. When I came in a couple of weeks ago, I showed her an email I had from my running coach that explained my gait, stride, the way I pronate, etc. She took all of that information, measured me up, and brought out 4 pairs of shoes that all felt great. She explained the differences, how they were built and how they would help, and also showed me how to tie them to get a tighter fit around the ankle. I mentioned to her that I had not had much luck purchasing running shoes lately and was intimidated by the process (I think I told her I likened it to buying a car). She made it super easy. My very first run in those shoes was an 8-mile long run and they felt great. I have done several other runs in them and so far they feel really good. I am really happy with the service she provided.
I am looking forward to stopping into Big Peach – Decatur again (actually, it may be very soon since my wife bought me a gift card for my birthday last weekend).
There is still a thing called “customer service!”
I was referred to the Big Peach by a co-worker. I was in dire need of a good shoe and socks that did not creep under my foot when exercising. Don Gibson at the Marietta store was extremely helpful, and I walked out happy!!! Don proves that there is still a thing called “customer service!”
Brookhaven store hooked me up
Had pain in my feet due to high arches. Brookhaven store hooked me up with Nike structure 20. Awesome shoes. Brooks GTS 16 from Alpharetta store in 2016 are awesome also.
Steve was outstanding
Steve was outstanding at the Snellville location. Thanks so much for all of your time and expertise.
Most Helpful & Patient Sales Person
Cassy, in the Marietta location, is the most helpful and patient sales person. I brought my 8 yr. old in at the beginning of cross country to be fit for shoes. She took her time, brought out lots of options & took her outside in each pair to watch her run.
Weeks later I returned with my other daughter when “Girls on the Run” was starting. Cassy remember our names, asked about cross country and once again helped us find some great shoes.
Even though Cassy is a big time distance runner, she helped us as though our 2K & 5K daughters were headed for Boston.
Donna was a big help
I was in your store (Marietta location) yesterday to purchase a pair of running shores (long overdue). Donna was assisting me and she was great. I tried on several pairs of shoes and also had an opportunity to do a light jog to get a feel for each shoe. Donna was a big help and provided great customer service and made sure I got the shoe that felt the best for me.
So, thank you for all that you do and a special thank you to Donna!
Have a great holiday!
I came in expecting to try on a couple pairs of running shoes on my own and had no idea I would receive the works! We were greeted by an incredibly sweet lady who sized and analyzed my feet/running style and helped me find just the right pair of shoes. I’ve been wearing them for several weeks now and just love them.
Many thanks to you all and Happy new Year!
Bryce was more than wonderful!
I wanted to get a positive message to management about your Alpharetta Store. Bryce was more than wonderful – I went into BigPeach on Tuesday evening and he spent 2 hours helping me figure out a good shoe. I later went home and in the morning realized the shoes were a little pinching which I didn’t realize earlier. So I went back Wednesday afternoon and Bryce spent another 2 hours helping me find another pair of shoes. Huge thanks to Bryce he was awesome and spent a lot of time to help me find the perfect pair of shoes!
I walked out feeling amazing and excited!
Corey at the Alpharetta store is amazing!! He spent a ton of time with me and was incredibly patient and taught me so much about shoes and form in just one visit!!! He was conscientious to let me know about sales and specials without ever making me feel pressured to buy. I walked out feeling amazing and excited and can’t wait to learn more at the clinics and workshops. I will definitely be a repeat customer!
Never Pressured Into Buying Anything
Stacy in the Brookhaven store was excellent! She was very patient and helpful in finding me the perfect running shoe. She never pressured me into buying anything, but her knowledge did give me the confidence to make a purchase. I wore my new shoes on my first run yesterday, and I couldn’t be happier with them!
Great Service & Shoes
Great service and shoes.
Great Work At Your Brookhaven Location!
Asia was very patient with me and answered all my questions! I don’t think I could have gotten a better fit unless I had custom made shoes! Keep up the great work at your Brookhaven location!
I Love Your Decatur Location!
Your staff is wonderful and really takes the time to find out about your feet and what activities you enjoy, I left with 2 great pair of shoes!
I love your Decatur location!
World of Difference In My Running
I had a great experience in the store, the young lady that waited on me was extremely patient and knowledgeable, not to mention she saved me from having to buy shoes unnecessarily which caused me to shop around until I could find something to purchase. She assisted me in purchasing some socks which made a world of difference in my running. I normally don’t post but this experience caused me to have to post if nothing else but to say thank you and keep up the great work.
Hands down 10/10 would, and will buy again
Grant is one of the best consultants I’ve ever worked with. I don’t know what I was expecting from a running store and buying running shoes, but I have never had as pleasant of a shopping experience as I did there. My friend Googled Big Peach Running Co. Brookhaven because I was in town and really needed a pair of running shoes after starting running and realized I just didn’t have the right shoes. I just needed somewhere that would measure my foot, I got so much more. When I entered the store I was immediately greeted by Grant. He was very positive, upbeat, fun, witty, knowledgeable, and informative. He not only answered our questions, but give us the why behind his answers. The used laser and infrared technology to measure your feet and pressure points, then recommend shoes, let you run in them and record it. After that they give you immediate feedback and make more informed recommendations. My friend and I were helped for also most 2 hours, they decided to get shoes also, well after close, and I didn’t even notice it. At the end Grant could have told me my shoes cost $10,000 and I still would have bought them, because not only are the shoes perfect for me, but because of the value he built with me, and the service. Hands down 10/10 would, and will buy again.
Very Patient Staff
Very patient staff. Learned a lot about running shoes. Looking forward to a great running experience while wearing this shoe.
I Will Not Shop Anywhere Else
Hayden was pleasant to work with from moment I stepped in the Kennesaw store to his “have a nice day ma’am” when I left. I have a knee injury and he was only bringing me shoes that would provide extra comfort which I appreciated not trying to be sold on something I wasn’t looking for. He also educated me on the importance of running socks. I walked out with 4 pair of socks and one pair of running shoes and very happy feet! I will not shop anywhere else for running shoes.
We’ll be back for years to come!!
Emory at the Alpharetta store helped us yesterday and he was wonderful!! My son has been running cross country for a few years in middle school, but we had not yet been to your store for a true fitting. Emory was able to explain so much to both of us that will help my son now that he is in high school.
We will definitely be back for his running shoes for years to come!!
Andre Was Absolutely Amazing
New walking shoes were needed this year as I will be doing my second Atlanta 2-Day walk in October, raising money for breast cancer. Last year my feet were not very happy with me after that weekend of walking, and I knew it was the shoes I had. It was recommended to me to come to Big Peach and have a more in depth discussion about what shoes would probably be a better choice.
I went to the Kennesaw store. Andre was absolutely amazing. He was knowledgeable, patient, listened to what I was needing and definitely nailed it with his shoe suggestions. He took the time to discuss pros and cons of each shoe that I tried on. I cannot say enough about how impressed I was with him. Let’s just say, I am very much looking forward to my 30-mile walk this year even more so this year, thanks to Andre’s help in finding me the right pair of shoes!
Thank you so very much ~
On the recommendation from my coach at Multi Sports Performance, I had the Gait analysis done on my run. Made the drive from Peachtree City to Big Peach to have it done. I loved how I was enthusiastically and promptly greeted and in less that 30 minutes I was walking out the door with a new style shoe (first time I switched style in 13 years). Ran in the shoes yesterday and they were great.
WHAT A DIFFERENCE a pair of shoes can make!
My rheumatologist recommended that I get professionally fitted for sneakers at Big Peach to aid in easing my osteoarthritis problems. I was VERY pessimistic but now that I have had my new shoes over a week I am VERY amazed! Bryce was so patient with me in getting just the right fit that addressed my medical needs and WHAT A DIFFERENCE a pair of shoes can make! I think EVERYONE–even if you’re healthy– should get fitted by them. I am going back to get another pair. HIGHLY RECOMMEND them! I will never buy sneakers anywhere else but Big Peach!
My husband and I visited Big Peach at the recommendation of our Dr. Alla was patient, attentive and obviously knew her shoes. She never rushed me as I struggled to make a decision. I have picky feet. We love our running/walking shoes!! We truly enjoyed our time at Big Peach and we will be back.
Just call me Happy Feet.
I visited Big Peach for the first time in May 2016. Emory spent a great deal of time with my daughter and me, helping us choose the best shoes for running. He was super-thorough, never rushing, and extremely knowledgeable.
I returned today for a new pair of shoes and was again impressed with Emory’s assistance and by Big Peach’s excellent customer service.
I’m Big Peach loyal!
Immediately Felt At Ease
My last pair was purchased at Road Runner. I even got talked into their membership. I still have a discount there and didn’t want to go there. I went to the East Cobb location and immediately felt at ease. Connor walked me through each shoe that would be a good fit based on my previous fittings and stride. I ended up in my first pair of New Balances (1080 v6) and love them. Connor had the Kennesaw store transfer over the color I wanted. I’ll be back!
Impressed with Their Care and Professionalism
Wanted to say thank you for a wonderful experience at your Kennesaw store. My podiatrist showed me that I had a bone spur and plantar fasciitis in my right heel. He suggested I go to Big Peach and get new shoes and told me to dump my old ones. I went to the Kennesaw store and could[not] have been more impressed with their care and professionalism. They took their time to see the issues I was having with my feet, had me walk on the treadmill, and found a pair of shoes comfortable and soft to protect my feet and heel and I could not be more pleased!! Thank you Big Peach- I feel I am on the road to recovery!!
Best Retail Experience
I have been buying running shoes based on friends’ recommendations but have never found any I loved. I finally decided to get some professional help and that’s exactly what I got. Jamie was so patient and helpful. She took into account how often and far I run and watched me on the treadmill. Then she brought out several brands and sizes for me to try. She never rushed me and was so reassuring. Everyone else in the store was so nice as well. This was the best retail experience I’ve had in a long time. I’ll definitely be back!
My Go-To Running Store
Big Peach is definitely my go-to running store. Regardless of the store location, the staff are always super knowledgeable and patient. They are experts at helping you find the shoe that is a perfect fit for your foot and your needs. They also genuinely care about you and will remember you the next time you come in. Their fitting process, customer service, and running community are truly unmatched!
Very Enjoyable and Educational Experience
This is my first time experiencing the process of purchasing shoes for walking and I must say that this was a very enjoyable and educational experience. Tiffany, who was charged with the task of entertaining all of my questions as well as educate me on the shoe selection process, was great. She was very professional, informative, and very engaged with me. Tyler also was a great aspect of my experience, he explained a few things that I would have never thought was important in regards to shoe purchasing. Being a customer service manager for over 20yrs and often being very critical of the service I receive, I can honestly say that the service provided today, registers very very high for me. I definitely will refer family and friends and I will definitely be returning.
Mike, the 70 something-year-old guy who works there, is absolutely inspiring. I’m happy to be your new customer.
Grant Is Fantastic!
Grant at your Brookhaven location could not have made the buying experience any better. He is fantastic!
Friendly & Non-Judgemental
I really love supporting such a great local store & group of runners. Everyone is so friendly & non-judgemental. I’m new to running & the staff spent hours with me finding the right shoes & making suggestions on how to ease the soreness I’ve been feeling lately now that I’m getting better at running. I really appreciated the support & encouragement of the staff here. They’re just really great people who love running & want to share that love with everyone who walks in the store. I love that. I’ll never shop anywhere else.
I really enjoy supporting my local BPRC store!!!!
I wanted to right about an amazing experience I had with two of your staff, Morgan and Sarah. I came in at 7:30 on a Tuesday or Wednesday evening last week, looking for a new pair of running shoes (used to own the Wave Sayonara 2’s, understood that the 3’s were a completely different shoe, so wanted to “start from scratch”). Morgan and Sarah were awesome in walking me through 5-6 different pairs of shoes, took lots of time, and provided lots of helpful guidance. For some reason I thought you closed at 8:30, but at 8;15 when I noticed the store was empty except for me and 1 other customer, I realized my mistake and apologized for keeping them late. They didn’t seem bothered at all, told me not to worry about it, and worked with me diligently for the next 30 minutes, until I finished up my purchase at 8:45.
Morgan was crazy knowledgeable about running shoes, and Sarah was great (although she admitted she was new, but offered her guidance where she could). Both of them were awesome, and I really appreciated the time and effort they took to get me into the right pair of shoes!
One of the reasons I really enjoy supporting my local BPRC store!!!! Big shout out to both of them.
Staff was AWESOME!
I’m short and fluffy. I was so intimidated to walk in and ask for help. I haven’t worked out in years. The staff was AWESOME! They listened to what I needed in a shoe and were fantastic at helping me find the right shoe and socks for me. Never once did I feel like anything less than a priority nor did I feel rushed to make a decision. Thank you guys so much!
Wonderful Customer Service
My mom and I visited the midtown store, on a busy Saturday morning, with two different needs. This was our first time visiting Big Peach and we will definitely be returning!! Jillian assisted us and she is AWESOME! She was able to help us find the right shoes (at the right price), and was able to juggle our different needs. She was very interested in our activities and gave advice for my up-coming half marathon. The rest of the staff was very friendly and engaging. One of the best shopping experiences I have had. Keep up the good work Big Peach!!
Thank You Christian
I was driving in the Marietta area when I passed by the Big Peach Running Co. When I saw the store, I remembered that I always wanted to visit it because I’ve heard lots about it.
I was looking for insoles and Christian was so patient with me as a new runner. She videoed my running style, looked at my gait and answered many of my questions. I decided to try on a few insoles until I saw all of the awesome running shoes and then she opened the door of excitement for me. I tried on 10 different types of shoes and she was extremely patient with me. I finally decided upon a shoe that will be shipped to me. She made me excited to run and with comfort. She was very informative and kind. I look forward to being a longtime customer. Thank you Christian and Thanks Big Peach Running Co.
I wanted to tell you how awesome your midtown crew is. I purchased a Tom Tom watch from your store that was not so great and they worked with me in changing it out for a Garmin ~ 2 weeks later. The Garmin has been so much better. The team was responsive and understood why I was unhappy with the product and understood that spending that amount of money should mean I get what I need. Returning electronics can be an awful customer service experience. Thank you so much for listening and for your willingness to work with me.
I was just at your midtown location (roughly 2:45 on June 7th) and I wanted to let you know I had a fantastic experience. I was there to replace my Saucony Kinvaras and your staff knew exactly what I wanted and was extremely helpful and expedient in getting it for me.
I didn’t want such great service to go unnoticed, thank you
Marietta Store Visit
We visited the Marietta location to purchase shoes for my husband and myself. Corey was fantastic!! He made sure the shoes were comfortable and a good fit for both of us. My husband is 61 years old and has REFUSED to purchase a good walking shoe ever! He recently had back surgery. The physical therapist recommended Big Peach and I was planning to shop at your store anyway. But I felt that with a very stubborn husband, I needed more support in the decision to shop at Big Peach. My husband is thrilled with his new shoes. He wears them everyday. And even though he cannot bend over to tie the shoes, Corey had a shoe lace solution for us. I observed my husband stand taller while at your store when he walked in this new pair of shoes. The proper shoe and fit have made a difference for my husband. Thank you for hiring Corey. And thank you for the Big Peach Running Company.
Positive Experience In Kennesaw Store
I just wanted to give you some feedback regarding the service Blair provided to me and a friend while visiting your store today. Blair provided us with expert customer service. He was very friendly, patiently answered all our questions and just all around helpful. My friend and I had never had our running style analyzed and Blair explained everything that he looked at and why. He then brought out a couple different brands and explained to each of us why he was having us try the particular shoes on. Throughout the entire time he never pressured us to get a certain shoe or any shoe at all. We both felt very comfortable with Blair and were pleased with the entire experience because of Blair.
We both live in Ellijay so it is not always convenient to come down to Kennesaw but because of our positive experience today, with Blair, we will try and plan more trips to your store.
I gotta say – Conner(Connor?) took amazing care of me at the Decatur store last night. Some seriously impressive customer service! I wanted to hang out and talk running all day in there! Very impressed.
I received my shirt and it is as I expected it to be. Thank you so much for your diligent efforts in making sure that I got the shirt that I wanted. You guys are to be commended and I will always be grateful. I always spend money where I am appreciated and you have surely made me feel that customer service is not dead. Thank you so much for your help and patience.
Jamee Was Awesome!
I just wanted to write a quick note to let you know that your sales associate, Jamie, gave me service over and above the call of duty last Friday. Unknown to me, the store was very busy with runners picking up their numbers for a 10K that day and initially I felt that I would probably get no service and almost walked out…
Jamie saw that I was confused and concerned, came up to me and asked if she could help. I was relieved because I was anxious to get some new shoes. I explained that I had recently started to put on about 20 miles/week on an old pair of shoes and my feet were hurting post walk. She talked to me about my needs, checked my feet for pressure points, brought out 5 or 6 pairs of shoes for me to try out, watched me walk to check my gait, and even helped me purchase a second pair of shoes on sale for just running around town. I was really impressed the way she truly cared about making sure I had the right shoes.
Now I’m not a runner; I’m pushing 60 years old and don’t know that much about running and shoes. Jamie treated me like a important customer/athlete and was very pleasant and understanding. Please thank her again for me; she was awesome.
My Visit Today
Wow!! Super impressed with the staff, process and store. It seemed quite busy and everyone was awesome. Even watched interactions with other customers when out manned. They are an awesome crew!! They greeted everyone and assisted perfectly. I don’t think anyone left without buying. Probably 5 or 6 customers, including me.
I have a better understanding of the fit process. Central to the experience. Produces great results. Blew it up on Yelp in the parking lot….
Seriously, the best shoe experience I’ve ever had. April served me up with 3 pairs of perfectly fitting shoes. Talked with Bobby for a bit as well, but had an appointment and there were people waiting to check out, so I didn’t want to overstay my welcome. Super guy.
I stocked up on some RUN ATL hats for the boys and a shirt for myself. Thanks for the crazy discount!! Please tell the guys thanks as well.
Have a great weekend!!! GO DAWGS!!
Customer For Life
I wanted to take a moment to give your Midtown Atlanta store kudos for incredible customer service. Over the course of a month and half the manager and a store associate (Michael?) helped me work through two pairs of shoes until I was able to find the perfect pair that not only fit perfectly, reduce numbing in my toes during long runs, and are incredibly comfortable. The folks at the Big Peach midtown location were patient, helpful, and didn’t give up on finding the perfect training shoe for my upcoming Ironman 70.3. Thanks and I already considered myself a customer for life–this additional experience only confirmed my choice.
Shoes For Dad
My father recently asked where I got my tennis shoes, as he calls them. I replied that I have been going to BPRC for years. They will take the time to make sure you have the right shoe for what you are doing. I did refer him to another store closer where he lives, not a BPRC, sorry. Later that week I was at your Suwanee store, very close to home for me. Ran into Jeff who told me about getting my Dad and Sister fitted for shoes. Jeff had helped me with my first pair of running shoes when he worked at the Alpharetta store. My dad now lives in the shoes he got at peachy and loves to tell everyone there the best he’s ever had. Need to understand, my dad is 90 years old. The wider base shoes help him with his balance. Big thanks to everyone at your Suwanee store.
I thought I’d update you on how the process is going…..
and I call it that because I appreciate how you constantly remind me that you’re NOT trying to ‘sell me a pair of shoes’…. but working with me to find something that provides me a solution to my ‘foot issues’.
I immediately wore the Sauconys on my walk around the neighborhood. And as much as I really wanted to make them feel perfect, I realized quickly that the pressure was still there in the toe box area (whether it’s the actual toe, or the metatarsal or the bunion I really don’t know). I came back to your store a few days later and got the metatarsal pads – and tried them out for the next few days. Unfortunately I was never able to get a comfort level moving them around in the shoe to make sure I had them in the right position.
Here’s where it starts to get better! After that I have to admit I was getting pretty frustrated and discouraged realizing that just because you buy a great pair of shoes doesn’t mean they will feel great on your feet – I Know – that’s what you guys call “The Fit Process” – but I was beginning to think I just wasn’t meant to have that kind of fit…….that I should just buy bigger shoes and be satisfied with the looser fit. But I remembered you advice………”Let’s just start with the shoes and work from there……..” and you’d mentioned both the metatarsal pads as well as the toe spacer/separator. I bought the toe spacer and immediately it just felt “Right”…..moving that big toe over.
In fact it felt so good, after trying on the Sauconys, I tried on several other pair of shoes I’ve stopped wearing, including the Softball Turfs that I’d originally purchased for my softball season. Most of the shoes felt significantly better with very little pressure or discomfort……….which is really good news. But now I have to decide what I want to do with my ‘new’ shoes. Given that the Softball Turfs feel much more comfortable…….I’d really hate to ‘ruin’ a really nice pair of shoes like the Sauconys on a ball field for 10-12 nights each year.
With all that said (my wife tells me I can’t say anything in a concise manner)……….I was wondering if it would be OK to swap out the Sauconys for a similarly priced pair of shoes that I could wear for every day use? As long as they’re comfy with a good toe box and relatively conservative (as little neon as possible) that would be great.
Thanks so much for your patience……..for listening…….for truly having my best interest in mind………and for making me feel comfortable throughout this entire process. I truly hope that I’ll be able to craft this whole experience into a great customer service story for my upcoming classes………I hope you don’t mind my giving you all a ‘plug’ to my class members.
I was excited to get fitted for shoes
I recently visited the Marietta location. It was my first time visiting a Big Peach running store. I made the decision to purchase new shoes because my Nikes weren’t providing enough support and caused my knees pain. I was excited to get fitted for shoes for the first time and find ones that are the right fit. However, I was a bit disappointed with the service. I have experience running different races and have been passionate about running for some time now, but when I was being helped throughout the process I felt like I was being talked down to and almost attacked for the things I wasn’t doing right. Some examples include: being told multiple times how bad the shoes I was currently running in were bad for running, how poor my running form is by telling me a few times to pick up my knees among other things, even pointing out how the socks I had on at the time were not good for running either. It felt very accusatory. After trying on about 3/4 pairs, the woman that was helping me was getting visibly frustrated that I was struggling to settle on a shoe, she turned to another co-worker and said, referring to me, “She doesn’t like this shoe. And doesn’t like this one. And she said she doesn’t like this one,” she was going on and on and naming the shoes that I didn’t choose and appeared very pessimistic all while sitting right in front of me. I understand her asking for coworkers for their insight and help, but it didn’t have to be in a way that makes customers feel they are trouble for not liking a certain shoe. When I finally settled on a shoe, mostly because I didn’t feel like disappointing the worker or being criticized, while I was checking out, she said that she “wasn’t hopeful” about the shoes. When I asked why, she responded because I didn’t “seem excited.” All of this to say, the worker was helpful to an extent and I know she was just trying to be helpful through it all. I’m sure it was coming from a good place of wanting to find the right shoes for me and wanting me to be a better runner. However, I believe there is a way to approach customers and give advice. It doesn’t have to be in a demeaning way, it can be in a caring way. It’s in the tone of voice and the approach that can make all of the difference. I hesitate to give a name to the worker who helped me but I did want to give feedback because I don’t want other customers to feel the way I did when I came in last week. Instead of saying, “These socks you have on aren’t good for running either,” workers could say, “hey, we have some really great options for socks that help with support if you feel yours aren’t doing the trick” with a caring tone can make all the difference.
Feel free to reply if you would like clarification or explanation. Thank you!