Hear from others, what they think about Big Peach Running Co. or share your own story!
Would go back in a heartbeat
Erin was so patient and helpful as I bought my first pair of real running shoes. Would go back in a heartbeat.
service is beyond EXCEPTIONAL
I seldom write reviews. But after visiting the Big Peach in Decatur, I could not resist the urge to leave a review. The service is beyond EXCEPTIONAL. Colin and Erin went above and beyond to ensure I left with nothing short of the best fitting shoes. I can confidently say this store will be my go-to place for running shoes from here on out. Thanks, Big Peach!
Holy cow. That was an awesome customer experience.
I don’t like to write reviews, but I wanted to say whoever helped me last Sunday in the Midtown store (blonde, female) was a true delight. My fiance works in consumer experience innovation for Anthem and left the store saying, “Holy cow. That was an awesome customer experience.” Thank you for making our time in the store so wonderful!
No more pain and wore the shoes out with a smile of satisfaction…
Well, I walked out almost in tears at the difference proper fitting makes!! I have always bought the latest style with the colors that were cute. My last purchase doing this has caused me a great deal of pain. My feet hurt, my back hurt and hips were hurting from that last shoe. I had heard of this place years ago but never tried them. I went in for the first time desperate for relief from the painful shoes I was wearing to get a plain all black shoe. The saleswoman was fabulous. Super patient and asked all the right questions. She sized my feet to get the right size. I have been wearing a size 9 in Nike’s because I needed a wider shoe. My size is an 8 1/2 on my right foot and 7 1/2 on my left. Never knew this! I am super happy with the shoes that were offered to me. I have the most comfortable shoes now that I have ever owned. No more pain and wore the shoes out with a smile of satisfaction and gratitude on my face. I will forever shop here for my shoes.
He gave me confidence
The staff at the Big Peach Running Co. at Marietta were excellent. I wear a small size 5.5 in women’s shoes and they had several models in my size. I asked for cushioning and stability and the salesperson brought out 6 different pairs. He was patient and knowledgeable. He gave me confidence that the shoes he was showing me were of the best quality meeting my criteria. Thank you! Abigail
Thank you for your excellent service
My experience at the Midtown location exceeded my expectations! The guy there took his time going through the diagnostic running tests with me and even gave me pointers on my form while running. They also helped me pick out a sports bra that goes well with my breastfeeding. Thank you for your excellent service. I’ll definitely spread the good news!
they made a world of difference
Lilly was awesome, patient and helpful identifying the best running shoes for me. I ran a 5K the next day in the shoes she helped me pick, and they made a world of difference.
[Store on Windward]
listening to exactly what I needed
Megan in Alpharetta was awesome! She was very knowledgeable and took her time with me listening to exactly what I needed. She was pleasant and made the whole experience fun! She even listened to me go on and on about corrective exercise. 😉
I got the best shoes EVER
Amy at the Marietta store is now my friend. At 72 years I was used to buying the first shoes that fit. Not with Amy, I tried on multiple pairs, did comparisons, walked outside with a different shoe on each fit, reviewed each and then had to answer Amy’s questions to be certain. Finally, I got the best shoes EVER to alleviate the pain I have been having with bone spurs on the back of my heel. Thanks to Amy I’m looking forward to my 7 walking miles per day.
Our experience was great and we will be returning
My son is a runner and needed to be fitted for supportive running shoes and we found two perfect pairs. Our experience was great and we will be returning for future purchases. Everyone was nice, professional and willing to work with my son until he found the perfect fit.
went above and beyond
Nathan at the Cumming [Alpharetta] store definitely has a passion for running shoes! He went above and beyond to assist me to find the fit and comfort that I need for my feet. Fabulous customer service! I will be back, thank you.
super friendly and helpful
I came into the Peachtree Street store needing a new pair of shoes for walking…a lot of walking for some adventurous vacations this summer. Stephen was super friendly and helpful from the moment he introduced himself. He was very knowledgeable and I enjoyed our conversation throughout the process of analyzing, fitting, and trying different shoes. I need to drag my husband in for a proper fitting too.
Billy at the Kennesaw location was fantastic.
Billy at the Kennesaw location was fantastic. He took the time to ask questions and do an evaluation to help me choose the right shoe. Billy brought out several different brands and explained the features. He was patient, knowledgeable, and really knew what he was talking about. I will be buying my running shoes there from now on. Thanks, Billy!
I went running… and nothing hurts. Amazing!
I wish I knew the name of the lady who assisted me. I came in my Navy uniform that day (I hope she reads this). She was spot on with evaluating me. I have not been evaluated in a few years and had no idea that I probably needed to do so more often when purchasing running shoes because running form can change over time. I came in thinking I wanted a certain brand and left with an entirely different type of shoe in a different brand. I also went a size up. I went running in them for the first time and nothing hurts. Amazing! Thank you so much.
took the time to answer my questions
I came into the store and met Bryce. He was excellent. He helped me pick out a great running shoe, took the time to answer my questions and gave me an education about how properly run. I would definitely shop there again.
The return policy is as good as they claim
My first time in I chose a pair of shoes that felt great in the store but made my feet fall asleep halfway through my run. I sheepishly went back with shoes in hand, thinking there was no way the return policy could be as good as the website says. Colin diagnosed my problem, helped me find a great pair of new shoes and returned my “old” ones no questions asked. The return policy is as good as they claim and the customer service is better. Thanks to Colin and Big Peach, I’m never buying running shoes from Amazon again.
a very relaxed experience
Really great experience from warm welcomes and knowledgeable advice when selecting my new shoes. Worn Nike for years and was dead set on another pair. Sales guy had me try on a couple of different brands that were high in comfort. Ended up going with some Brooks. Ran 6 today and it was one of the best runs I’ve had in a long time. The sales person was on point with helping me choose the right shoe. They were not pushy and it was a very relaxed experience. I will be back!
great customer service
Went to Big Peach in Midtown recently to look for a new pair of shoes as my old ones weren’t exactly what I needed. Received great customer service from the associate that helped me, though I don’t quite remember his name. He analyzed my feet, then saw me take a few strides before coming out with various different shoes that he saw fit for me, and we decided on a pair of ASICS GT2000. I definitely will be back to Big Peach soon.
I would highly recommend to any runner to visit
The young woman that helped me was very professional and knew her trade. She was polite, asked a lot of pertinent questions and listened to the customer’s needs and wants. Most places you go to buy running shoe’s, there is no one that knows squat. The personal running video was clutch to help both of us pick the right running shoe for me. As I watched the other sales associates take care of their customers, I could see they were well trained and knew the drill but it was a bit more than that. They all seemed genuinely interested in getting the right shoe for that person. I would highly recommend to any runner to visit this organization and experience what I did. I think you would be quite pleased. JB
I will only be coming back to Big Peach
As someone who just started to get into running, I’ve never had a true pair of running shoes. Not knowing what to expect, I went to Big Peach in Kennesaw with low expectations. Those expectations were completely shattered after working with Billy. Billy was extremely knowledgeable, patient, and willing to help me find the perfect pair of shoes. He brought back 4 different pairs, from a range of prices and styles, and thoroughly explained what differentiated each pair. I was never pressured into making a decision, and I eventually pulled the trigger on the Brooks Ravenna 9. I couldn’t be happier with my purchase. Billy, you’re doing a great job and got me excited about running! I will only be coming back to Big Peach for all of my running needs.
knowledgeable and conversational
Great service. I had a very helpful saleswoman who was knowledgeable and conversational.
Got me into the right shoes. Unfortunately can’t recall her name. Will be back.
I am now a loyal customer!
With damaged nerves in my legs, trying to find a pair of walking shoes that not only fit but are comfortable is a very hard task. BPR Co in Brookhaven took their time to examine how I walk and found a pair of shoes from another branch store that worked. Because of the time they invested I am no longer in discomfort when I walk my dog or walk to the store across the street. No other shoe store has ever helped me to this degree. I will always come back as my recovery advances as I am now a loyal customer!
I will recommend and return
Having just starting my running “career” in my late 40’s, I thought I should get a professional opinion on the running shoes I was wearing, also preparing myself to run in the Peachtree road race this year and doing a 5k a month, the experience brought me back to my very young years when buying shoes you would get one on one attention and the salesperson would measure and assess, it was a great experience I will recommend and return.
had such a wonderful experience
My name is Lawrence Guyton and I am about to run my first full marathon (Publix). I went into my favorite running store, Big Peach Decatur and had such a wonderful experience. All thanks to a sales associate by the name of Erin! She is super awesome! This was the second time I had been to the store when she was there, and even though I didn’t purchase anything the first time (at least I don’t think so), she remembers me! Which was a big deal to me. Though I was there with a recently purchased gift card for my birthday, Erin never pressured me to buy anything. She eagerly went back and forth until she helped me to find the perfect shoe (the Brooks Adrenaline GTA 18). She was funny and encouraging. She made it seem as if we were friends forever. I can’t say enough about how great my shopping experience was, and it was largely due to your super-duper sales associate ERIN!!!! (and Alex wasn’t too bad either) My only complaint about her is that she is a N. O. saints fan. Well, guess nobody’s perfect. Thanks again!
I walked away a happy customer
Billy at the Kennesaw was great to work with! He figured out exactly what I needed efficiently, and I walked away a happy customer. I can’t wait to try my new Brooks Adrenalines this week!
Erin is awesome!
Erin is awesome! The last associate I worked with did not do a thorough job at all in evaluating my needs to match me with good shoes resulting in me having to return to exchange the shoes. However, today I had a very pleasant experience working with Erin! She’s very knowledgeable, super sweet, and respectfully patient. She kindly brought out multiple pairs of shoes for me to try on, explained each one, and allowed me to run outside in order to compare. Thanks to her I have comfortable shoes that I am happy with. Thank you, Erin!
We got everything we needed and more!
My daughter and I came into the Decatur store, and got excellent service from Alex! We got everything we needed and more!
the right shoes that fit my needs and running style
I had a really good experience at the Brookhaven store. They helped me find the right shoes that fit my needs and running style. Definitely, check them out!
Customer-oriented and upbeat
Went to the Marietta store to purchase spikes for my daughter. Barbara was very helpful when I called ahead to make sure they had her size. When I arrived she had the shoes ready and waiting. Was checked out by another person who was just as customer-oriented and upbeat. Will be back.
Had the greatest customer service experience
Had the greatest customer service experience with Don in Alpharetta this weekend. The store was busy but he never made me feel like a burden. He was knowledgeable and friendly and very passionate about his job. I walked out with new Brooks Ghosts and can’t wait to get running in them tonight! Big thanks to Don!
Thanks to the Decatur store
Just had the first run in my new Brooks Levitate, and they were superb! Thanks to the Decatur store for being friendly, efficient, and knowledgeable. I’ll definitely be back (hopefully before these ones get as run-down as my last pair)!
Amanda was a great help at the Suwanee store
I needed to replace my New Balance 749’s that I thought was 15 years old. Actually, they were only 7 years old, but it was definitely time. Amanda was a great help at the Suwanee store. She went through the 3 step process of evaluating my gait and put me in a pair of New Balance 1080’s. They feel great and I am looking forward to many miles of running and walking. I’ll be back soon to get a second pair. Thanks for the help!
…made this experience so enjoyable and exciting.
I have discovered Big Peach Running by trying to locate any good running store in Acworth area since the closest Fleet Feet was over an hour drive away. I have been a loyal customer of Fleet Feet for many years and I was reluctant to go somewhere else. However, after shopping at Big Peach Running this past weekend I could not have been happier. The moment we walked in we were the top priority for the store representative. We have first tried the newest version of same brand shoes that I have used for years. However, after further evaluation of my foot characteristics, we have learned that new type of shoes would be needed. She has then brought a large selection of the right type of runners that would both offer stability but also look cute :). I will definitely be coming back to this store. The knowledge of the staff and a great ability to connect with the customer is what made this experience so enjoyable and exciting. I cannot wait to hit the road with my new runners! Thank you so much, Kennesaw team for your help and support!
I will definitely be a long time customer…
I had a wonderful experience at the Kennesaw store! I wish I could remember the amazing gal that helped me but I can’t. She went above and beyond. She was extremely patient and very knowledgeable! I will definitely be a long time customer and I hope all the employees are as great as she is!
This is exactly why I’ll be coming back…
I’ve been a runner for over 30 years and Big Peach Running Co. far exceeded any place I’ve bought shoes. Remember when you had to try on 10 running shoes at the store to find an ideal fit? That is so yesterday.
At Big Peach, they put science behind the selection. Fernando, the salesman, made a video of my feet running on a treadmill. I was able to see exactly what my foot does as it hits the ground and what shoe would be ideal for me. Fernando only brought out three shoes that matched my running style. He nailed it on his selections. Now add to that a guy who has great people skills, educates as you try on shoes, and lets you take your time in finding the best shoe. Well, there you have it.
This is exactly why I’ll be coming back to the Big Peach when I buy my next running shoes.
Life-Changing Visit to Midtown Store!
Recently I went to the Midtown store and met Jeff for a complete analysis of my “problem” feet. I had given up on wearing sport – running shoes as my big toe quickly wore thru. Jeff carefully measured my feet and helped me understand that I have been wearing the wrong size shoes for years. Then, Jeff, had me try on multiple brands without revealing the size or make (blind testing). I found the perfect fit with Mizuno M-Wave Rider 21 Quiet Shade. This brand is totally different from the New Balance models I have worn for + 30 years. Much more toe room which I really needed plus a new length and width.
Finally, Jeff showed me some exercises for neck and shoulder pain. This gave me the hope that I needed ( pain management) to start taking long walks again. I went back and purchased a 2nd pair a few days later.
I will be a Big Peach customer for life and I am recommending your store to family, friends, and co-workers.
Thanks, Jeff !!!
always a pleasure…
It is always a pleasure to be helped by Andy at the Alpharetta store. I was shopping around for some new running shoes (the last ones he sold me, unfortunately, bit the dust after many, many miles). Looking for something a little different. Andy took my input and came out with the perfect pair of shoes. He is a huge asset because he really knows his stuff.
It was a very pleasant experience
Thank you to the gal, I believe was the owner, or manager of the Suwanee store….It was a very pleasant experience since this was my first time at this store…We were in the area for a family wedding and I will do business with these people in the near future…I live in Richmond, Va. but there is always email, mail service and of course, our awesome phone service…Thank you again
I never felt judged
This is why I went back to BP after so long, and too many shoes bought elsewhere. I had bought my first pair of real running shoes over six years ago from the Decatur store, going through the gait analysis and everything and coming away very happy with my Asics 3010. Over the years I just ordered other Asics I’d find a deal on online, and that was ok. As I was recently shopping for shoes for my teenage boys at Dick’s, I realized I was needing a new pair. So I looked for shoes for myself and was about to purchase there, but just didn’t feel great about any of them so thought I should try BP again. And I’m really glad I did. I walked in mid-morning Saturday, was greeted promptly by Erin (and others) and they asked what they could help with. Within minutes I was trying on shoes, giving feedback to Erin and her observing my running, eliminating some shoes, bringing out others, with lots of back and forth Q&A about shoes, running, fitness, etc. Even as the store got busier, I never felt rushed or neglected. And I never felt judged for being “just a casual runner”, nor pressured to buy a pricier shoe. Erin was awesome, and the rest of the staff was as well, in how they seamlessly would step in to clear away shoes/boxes of my rejects and offer their encouragement/comments along the way. It was also a teaching moment for my youngest son that was with me, that I could point out the exceptional customer service that is all too rare now, and the value of such service. Just a great overall experience and well worth the few extra $s. Thanks, Big Peach!
the best walking/jogging shoes I’ve ever owned
Went to Big Peach for the first time this last weekend. Was very impressed by how thorough (but simple) the whole process is. Wound up leaving with honestly the best walking/jogging shoes I’ve ever owned in 10+ years. It’s the attention to detail that now has me a lifetime customer! Thank Y’all so much!
It was a nice buying experience
I walked in on Saturday and was immediately greeted by Sean. I mentioned I wanted to try some compression socks. He walked me over and explained the different brands and sizes. He followed up with telling me about the buy 3 get 1 free socks and left me to browse. After a few minutes, he could see I was struggling to make a decision so he gave me some criteria and his suggestions. It was a nice buying experience which I look forward to repeating in the future. Great job!!!
You guys ROCK!!!!!
I showed up at 6:05 on a Saturday thinking they close at 7. Nope, they close at 6. The team opened the door for me and helped me with my very important sock purchase. They were patient and even discussed options with me instead of pushing me out the door. Thanks, Brookhaven Team. You guys ROCK!!!!!
Great experience getting fitted
Thank you, Zach and the Kennesaw team! Great experience getting fitted for my new Brooks. Climbed all over Acadia National Park with these babies.
so happy to support local business!
I needed new walking shoes, having recently committed to a more active life but it had been years since I bought my old shoes. So, I googled athletic shoes and was surprised to find Big Peach so nearby to Avondale Estates, right in Decatur! The staff was helpful and service prompt… a win-win for me and also so happy to support local business!
Not just for runners!
I’m not a runner…at all! So why would I go to Big Peach Running? I wanted an athletic shoe for walking. Walking or standing in them all day at work, on vacations or power shopping. I was fitted for a shoe perfect for me and not once did I ever feel “less than” or judged for not being a runner. Such a pleasurable experience, at both Suwanee and Brookhaven. The staff was fantastic.
It is worth every penny to walk all day without my feet paying the price.
Thank you, Big Peach!
Within the last 5 months, I started running again and with increased miles came increased ankle issues. A friend recommended that I go get fit for running shoes so I chose Big Peach. From the moment I walked thru their doors, they treated me with the utmost courtesy and professionalism. From my fitting, they had several different shoes to recommend and at different price levels. I never felt pressured to by the most expensive ones, just assured by the staff that what was most important was what felt best on my feet. I’ve even went back to the store (Suwanee) to ask for running tips and advice without spending a dime and they still treated me as if they appreciated me being there. I wouldn’t shop anywhere else now for my running needs. Well done Big Peach!
Amazing Professionals. Will be back.
We came… 5 years ago and have been loyal ever since!
We came into Big Peach Suwanee 5 years ago and have been loyal ever since! The staff is so helpful and will answer any and all questions about running. They have a large run group and it’s like a family. The most encouraging, motivating group of people. Come and run happy!!
The staff is awesome
Big Peach is more than just the place I go for running gear. Sometimes I just stop in to be with other runners. They give back more to the running community than any other specialty store! The staff is awesome, the learning opportunities are so helpful and their product selection is great!
This is a retail model for the future
I can’t remember having my stance and gait assessed so clearly. Then, it was great hearing about the features of each pair. But, the best part was leaving with a pair of truly comfortable shoes. I won’t be taking them back, but it’s nice to know I could. This is a retail model for the future.
I love the Suwanee store
I love the Suwanee store. The weekly group runs are great and keep me motivated to come out and run there. I said that I would never run a marathon, but after running with people there and getting set up with the proper shoes and nutrition, I have now run three and have signed up for Atlanta next year.
We love the customer service
My mom and I have been going on the group runs for 4 years and we love the customer service. We always come whenever we need anything running related. Big Peach is great!
We will be back!
My son started cross country and needed some running shoes. We had such a wonderful experience at your Decatur store – leaving with a great pair of shoes and some fantastic advice for my son as he starts his new adventure. We will be back!
The gentleman that helped me find the right shoe to fit after just having surgery on my foot was THE BEST !!! Very professional, knowledgeable and helpful.
I will be back!
The staff at Big Peach is super friendly and knowledgeable. They take their time, don’t rush you, and make sure you are happy with your selection. This along with their return/exchange policy will keep our family loyal to the Big Peach!
cannot wait to come back to get my next pair!
I have a very difficult foot to fit due to nerve damage, a narrow heel, and extra sensitive (blister prone) skin. I quickly and easily found the correct shoe – Thanks to Big Peach!
After years of wasting my time and money elsewhere! I am so excited to run in my new shoes (and socks too) and cannot wait to come back to get my next pair!
Customer for life
Excellent service. I couldn’t find running shoes that fit comfortably no matter what store I tried. After explaining the foot issues and going through the fit process, it was recommended that I go a half size larger and lace the shoes differently. What a difference! Running without pain and aches and now enjoying my long runs. Customer for life.
The Person That Worked with us… was fabulous!
My daughter is new to cross country running, so we needed to find shoes that were appropriate. The person that worked with us to find the right pair of running shoes was fabulous! Thank you!
Steve provided such excellent and personal service
We went into the Marietta location of Big Peach and hoped/expected to get advice on walking shoes and then go to a discount store to buy them! However, Steve provided such excellent and personal service that we decided we would buy from his store and knew we would be loyal return customers! He spent hours with us and was tirelessly patient with both my husband and me and found a great fitting shoe for each of us. We are delighted with our new shoes and are thoroughly enjoying walking now! Thank you, Steve and your wonderful staff!!!
beyond professional and helpful
Sarah was beyond professional and helpful. Great experience all the way around.
I always get EXCELLENT service
I always get EXCELLENT service. I just could not find a good fit for my EE wide feet. The selection was lacking.
Thank you, Big Peach for all you do!
I started running 10 years ago but never belonged to a group until I met Big Peach Runners 4 years ago. They are the best at not only teaching you correct form, but also very friendly staff and a great place to buy shoes and running accessories. I placed 2nd in my age group at the Shamrocknroll downtown Atlanta, 2017. I would have never been a better runner nor placed in this race if it hadn’t been for Big Peach 🙂 Thank you Big Peach for all you do!
A fantastic community gathering spot
A fantastic community gathering spot. Wonderful customer service, great selection, and motivating group runs.
so impressed with the service
This is why I love this place, Big Peach Kennesaw, me(dad) being a former competitive runner, I brought my son in there to get him some training shoes, so impressed with the service Jeff gave my son, all the right questions were asked, the fit process, he truly cared about fit, feel, not just some salesperson that was trying to make a buck, will defiantly come back again, and it was nice seeing an old opponent from my HS days 😉 Good times, keep up the great service BPRC!!!!
kindness and patience were wonderful!
I was unsure of what to expect when I came into the Marietta/ East Cobb store. My flat feet and lack of instep make my look and feel “different” (is what I have been told in the past) . ‘ There were two women whose kindness and patience were wonderful! They worked with me tirelessly. I am appreciative beyond what I can express in words how grateful I am! Thank you!
My lovely wife was referred to Big Peach this Saturday. We went late on Sunday (just before closing), but they didn’t make a big deal out of it. Carla and Connor did a gait analysis and had us try on as many pairs of shoes as we needed. They didn’t hurry us and kept answering questions after they closed.
We each bought a pair of shoes and look forward to going back for our next pair. Thank you again, Carla and Connor!
Very satisfied customer
Outstanding quality of service and a great passion to help. Have never had such an experience anywhere else. Very satisfied customer and will buy my running gear here in the future. Thank you for such a great buying experience.
What a great experience!
What a great experience! My salesperson was not only incredibly helpful, she was also really encouraging and friendly. I will definitely be back because of her!
Help Without Pressure To Purchase
I just want to say the staff was awesome and I received help without pressure to purchase. I did enjoy my shopping experience and have been enjoying my purchase as well.
Y’all have earned a repeat customer
Just wanted to say that I had a fantastic experience working with one of your staff on Wednesday afternoon at your Midtown store! Maggie was tremendous in helping me pick out the right kind of shoes I needed, including brands I might not have considered earlier, and even allowed me to try out all of the different pairs in order to find “The One,” which I did. Y’all have earned a repeat customer, and I look forward to my next visit to BPRC in the future!
intimidated about the prospect of entering a running store
Let me say what an asset Jillian is to your team. I am an overweight walker who was very intimidated about the prospect of entering a running store. I have not been successful in identifying the proper walking shoe and a friend recommended your services. Without being condescending, Jillian was patient, knowledgeable and courteous through that whole process. I am so glad I made the drive to your location. And big thanks to Jillian!
I’ll Bring the rest of my family…
My physical therapist at Emory sent me over for a proper fitting and I had such a great experience that within the next month, I’ve brought my two daughters, my nanny, and now my brother who’s visiting from overseas to get properly fitted and find the right pair. They’ve all loved the shoes they bought. You guys are great. I’ll bring the rest of my family soon. 🙂
What A Great Experience…
I have bought running shoes many times in the past but this was the first time for my son. He is on his school XC team this fall so we were both in the Big Peach shopping for running shoes. Sarah in the Town Brookhaven Store helped us find the perfect pair—she was patient, helpful and very knowledgeable of every shoe we tried on. It was a great experience overall and we are very happy with our purchases. We will certainly be back for all our running needs going forward! Thank you!
I don’t mind driving an hour for Great service.
Thank you, Don, in Marietta! He is most patient and helpful in selecting the perfect running shoe. He advised me to check out the classes offered thru BPRC to help with form. I’m new to running and quite excited about the class this Saturday in Alpharetta. I’d also like to thank the lovely ladies that helped with sport garment selections. I don’t mind driving an hour for Great service.
Don, …did a great job
Don, at the East Cobb store did a great job helping my son and I pick out shoes for cross country and the Peachtree.
Big Peach is the only place you’ll need to visit
After 20+ years away from running it was fantastic to walk into Big Peach and talk with such a knowledgeable team member about my past injuries, my running goals and the latest running technology. Being out of the running loop for so long I needed to speak with an expert, but one that had the patience to work with me as if I were a complete beginner. If I could only use two words to describe the Big Peach staff they would be “expert” and “patient”. In addition, the technology they employ to ensure you get the right shoe is amazing. Their ability to make precise measurements of my feet and evaluate my pronation tendencies and gait were incredible. If you’re new to running or getting back in the game like me, Big Peach is the only place you’ll need to visit. Two thumbs up, five stars or 10 out of 10, however you want to score it, Big Peach is great.
This company knows their business…
I am new to running so I was a little apprehensive about buying the correct shoes. Bryce helped me select the perfect shoe and answered my many questions. He is the most attentive salesperson I have ever encountered anywhere!! Thanks Bryce for helping me select my first of many running shoes. This company knows their business and hires knowledgeable sales people to help you every step of the way!!
Store had everything we needed
Store had everything we needed. Assistance was offered and helpful immediately upon entering the store. They were friendly, knowledgeable and good prices on items.
Thanks for making my shopping trip a good one!
Those are some huge shoes! I wear a 15 4E and I have always been able to rely on Big Peach to have my sizes and needs. I wear orthotics as well and, dang it, I want to be able to wear something other than the same pair of Brooks Beasts that I’ve had to buy since 2007 (they update the shoe, but only have blue/white for size 15).
I was able to try those new ones on and I was also given some New Balance shoes to try and I LOVED THEM! So much lighter than the Brooks shoes and they looked good, too! I was in and out of the store in less than 15 minutes! I appreciate not having to catalog order my running shoes and I really appreciate you stocking big man, Clydesdale shoes! Thanks for making my shopping trip a good one!
I didn’t expect such a great experience
I didn’t expect such a great experience. I was hesitant to get fit, but Kali in Kennesaw was awesome. She took her time and explained everything. I appreciated not being rushed. I tried on more shoes at her suggestion than I would have if I was by myself.
Thanks again for a great experience!
Corey was patient and very knowledgeable! I tried my new shoes out today and love them! Thanks again for a great experience! Sharon
It made me feel confident
Great experience! So much knowledge and testing went into my shoe purchase. It made me feel confident about the shoes I was getting. It also felt better spending my money at a locally owned business. Went on a test run with them yesterday and accidentally ran longer than I meant to at a faster pace than normal. So far so good! Thanks for all the help.
David was very helpful and patient
Was having many problems with my feet. David was very helpful and patient. He found a pair of shoes that I just love. I can walk again without a tremendous amount of pain. Thank You!
Anna was fantastic!
I decided to go to the Big Peach in Kennesaw with my mom. I was looking for something comfy, not even for running, but just some nice quality shoes and someone who could help fit me correctly. Anna was fantastic! We spent about an hour there and my mom even decided to purchase shoes as well! I will definitely be back and recommend the store and Anna!
The best shoe fitting experience ever
Bryce was right on target with my fitting. I’ve never worn a more comfortable shoe. The substantial decrease in knee and foot pain is amazing after only two days wear. Bryce was professional, knowledgeable, thorough, patient, and the reason I will use this store for all of my athletic footwear. The best shoe fitting experience ever. Thanks Bryce!
experienced the same great service
I originally went to the Suwanee location to find new shoes and they were great about helping me to find the perfect one! I have had three previous foot surgeries so I did not need a running shoe, but they were still patient with me and helped me find a good gym/walking shoe. I returned last month after having my first pair for two years to the Alpharetta location and experienced the same great service. Thank you!
kind, patient, and understanding
I tried on many shoes and Parker was so kind, patient and understanding. Thx!
Love Big Peach Alpharetta!
Love Big Peach Alpharetta! This has been my running shoe store for many years now. Why? Every time I visit, the staff takes great care and time helping me find the right shoes and running accessories. I can’t say enough great things about Bryce. He’s very knowledgeable, patient (it takes me a couple of hours to decide on shoes) and remembers his customers. See you again soon!
Thank you, Big Peach. I’ll be back.
I was tempted to buy my new trail running shoes on Zappos, but decided I’d give Big Peach a try. Great decision. The guy who helped me was friendly and knowledgeable; he helped me find the shoe (Altra Lone Peak) that was perfect for me. You don’t get that online. And I helped support a local business. Win/win. Thank you, Big Peach. I’ll be back.
so impressed with the employees and service
I came in for my first time and was so impressed with the employees and service. They were very thorough, friendly, and helpful. I left with the perfect shoes! Thank you so much!
It was a great experience and I will be back
The young man that helped me pick out shoes was great. I’ve never been to a running store, but I wanted good shoes so that I wouldn’t injure myself. I found a great pair of shoes that feel great. The important part….the color. He brought out all the colors for me to choose from. It was a great experience and I will be back.
A life-long customer of BPRC Brookhaven
Went to the Brookhaven location on January 16 right after the MLK Drum Run 5k. My buddy wanted new shoes and I was just along for the ride. Well, upon entering EVERYONE was super nice and very professional. My buddy’s associate Sarah was super patient very knowledgeable and so kind. Here’s where my mind was blown: Even though I didn’t purchase that day, I STILL received total customer service and support!!! My associate Kara was just as phenomenal as Sarah. I get intimidated as a novice runner but Kara seemed to pick up on that and when I left I felt like I’d been to Runners 101!! Hands down the best retail experience I’ve had in a long time and I will definitely be a life-long customer of BPRC Brookhaven.
Answered all of our crazy questions with a smile
We are newbies sent to BPRC by my son’s track coach. LUCAS, at the Kennesaw location, was outstanding. Knowledgeable and very helpful as he pretty much gave us an impromptu running/ running shoe lesson. Gave us options and info with no pressure. Answered all of our crazy questions with a smile. Refreshing this day and age. We will definitely be back to BPRC.
I’m a big fan of what Big Peach does
Thank you and your team for the run on Saturday at Cochran Trails Park. I ran the 3.7 and loved it. Our pacer/leader was so great! I’m a big fan of what Big Peach does and I look forward to the Sope Trails run this upcoming weekend.
I always receive great service
I wanted to send a quick note to highlight the customer service of one individual when I stopped into the Decatur store on Friday, 1/13/17. I always receive great service when I shop at BPRC. Erin helped me that day and did a great job. This was the 2nd time she provided excellent customer service to me as she helped me purchase a pair of inserts in the summer of 2016. When I came in a couple of weeks ago, I showed her an email I had from my running coach that explained my gait, stride, the way I pronate, etc. She took all of that information, measured me up, and brought out 4 pairs of shoes that all felt great. She explained the differences, how they were built and how they would help, and also showed me how to tie them to get a tighter fit around the ankle. I mentioned to her that I had not had much luck purchasing running shoes lately and was intimidated by the process (I think I told her I likened it to buying a car). She made it super easy. My very first run in those shoes was an 8-mile long run and they felt great. I have done several other runs in them and so far they feel really good. I am really happy with the service she provided.
I am looking forward to stopping into Big Peach – Decatur again (actually, it may be very soon since my wife bought me a gift card for my birthday last weekend).
There is still a thing called “customer service!”
I was referred to the Big Peach by a co-worker. I was in dire need of a good shoe and socks that did not creep under my foot when exercising. Don Gibson at the Marietta store was extremely helpful, and I walked out happy!!! Don proves that there is still a thing called “customer service!”
Brookhaven store hooked me up
Had pain in my feet due to high arches. Brookhaven store hooked me up with Nike structure 20. Awesome shoes. Brooks GTS 16 from Alpharetta store in 2016 are awesome also.
Steve was outstanding
Steve was outstanding at the Snellville location. Thanks so much for all of your time and expertise.
Most Helpful & Patient Sales Person
Cassy, in the Marietta location, is the most helpful and patient sales person. I brought my 8 yr. old in at the beginning of cross country to be fit for shoes. She took her time, brought out lots of options & took her outside in each pair to watch her run.
Weeks later I returned with my other daughter when “Girls on the Run” was starting. Cassy remember our names, asked about cross country and once again helped us find some great shoes.
Even though Cassy is a big time distance runner, she helped us as though our 2K & 5K daughters were headed for Boston.
Donna was a big help
I was in your store (Marietta location) yesterday to purchase a pair of running shores (long overdue). Donna was assisting me and she was great. I tried on several pairs of shoes and also had an opportunity to do a light jog to get a feel for each shoe. Donna was a big help and provided great customer service and made sure I got the shoe that felt the best for me.
So, thank you for all that you do and a special thank you to Donna!
Have a great holiday!
I came in expecting to try on a couple pairs of running shoes on my own and had no idea I would receive the works! We were greeted by an incredibly sweet lady who sized and analyzed my feet/running style and helped me find just the right pair of shoes. I’ve been wearing them for several weeks now and just love them.
Many thanks to you all and Happy new Year!
Bryce was more than wonderful!
I wanted to get a positive message to management about your Alpharetta Store. Bryce was more than wonderful – I went into BigPeach on Tuesday evening and he spent 2 hours helping me figure out a good shoe. I later went home and in the morning realized the shoes were a little pinching which I didn’t realize earlier. So I went back Wednesday afternoon and Bryce spent another 2 hours helping me find another pair of shoes. Huge thanks to Bryce he was awesome and spent a lot of time to help me find the perfect pair of shoes!
I walked out feeling amazing and excited!
Corey at the Alpharetta store is amazing!! He spent a ton of time with me and was incredibly patient and taught me so much about shoes and form in just one visit!!! He was conscientious to let me know about sales and specials without ever making me feel pressured to buy. I walked out feeling amazing and excited and can’t wait to learn more at the clinics and workshops. I will definitely be a repeat customer!
Never Pressured Into Buying Anything
Stacy in the Brookhaven store was excellent! She was very patient and helpful in finding me the perfect running shoe. She never pressured me into buying anything, but her knowledge did give me the confidence to make a purchase. I wore my new shoes on my first run yesterday, and I couldn’t be happier with them!
Great Service & Shoes
Great service and shoes.
Great Work At Your Brookhaven Location!
Asia was very patient with me and answered all my questions! I don’t think I could have gotten a better fit unless I had custom made shoes! Keep up the great work at your Brookhaven location!
I Love Your Decatur Location!
Your staff is wonderful and really takes the time to find out about your feet and what activities you enjoy, I left with 2 great pair of shoes!
I love your Decatur location!
World of Difference In My Running
I had a great experience in the store, the young lady that waited on me was extremely patient and knowledgeable, not to mention she saved me from having to buy shoes unnecessarily which caused me to shop around until I could find something to purchase. She assisted me in purchasing some socks which made a world of difference in my running. I normally don’t post but this experience caused me to have to post if nothing else but to say thank you and keep up the great work.
Hands down 10/10 would, and will buy again
Grant is one of the best consultants I’ve ever worked with. I don’t know what I was expecting from a running store and buying running shoes, but I have never had as pleasant of a shopping experience as I did there. My friend Googled Big Peach Running Co. Brookhaven because I was in town and really needed a pair of running shoes after starting running and realized I just didn’t have the right shoes. I just needed somewhere that would measure my foot, I got so much more. When I entered the store I was immediately greeted by Grant. He was very positive, upbeat, fun, witty, knowledgeable, and informative. He not only answered our questions, but give us the why behind his answers. The used laser and infrared technology to measure your feet and pressure points, then recommend shoes, let you run in them and record it. After that they give you immediate feedback and make more informed recommendations. My friend and I were helped for also most 2 hours, they decided to get shoes also, well after close, and I didn’t even notice it. At the end Grant could have told me my shoes cost $10,000 and I still would have bought them, because not only are the shoes perfect for me, but because of the value he built with me, and the service. Hands down 10/10 would, and will buy again.
Very Patient Staff
Very patient staff. Learned a lot about running shoes. Looking forward to a great running experience while wearing this shoe.
I Will Not Shop Anywhere Else
Hayden was pleasant to work with from moment I stepped in the Kennesaw store to his “have a nice day ma’am” when I left. I have a knee injury and he was only bringing me shoes that would provide extra comfort which I appreciated not trying to be sold on something I wasn’t looking for. He also educated me on the importance of running socks. I walked out with 4 pair of socks and one pair of running shoes and very happy feet! I will not shop anywhere else for running shoes.
We’ll be back for years to come!!
Emory at the Alpharetta store helped us yesterday and he was wonderful!! My son has been running cross country for a few years in middle school, but we had not yet been to your store for a true fitting. Emory was able to explain so much to both of us that will help my son now that he is in high school.
We will definitely be back for his running shoes for years to come!!
Andre Was Absolutely Amazing
New walking shoes were needed this year as I will be doing my second Atlanta 2-Day walk in October, raising money for breast cancer. Last year my feet were not very happy with me after that weekend of walking, and I knew it was the shoes I had. It was recommended to me to come to Big Peach and have a more in depth discussion about what shoes would probably be a better choice.
I went to the Kennesaw store. Andre was absolutely amazing. He was knowledgeable, patient, listened to what I was needing and definitely nailed it with his shoe suggestions. He took the time to discuss pros and cons of each shoe that I tried on. I cannot say enough about how impressed I was with him. Let’s just say, I am very much looking forward to my 30-mile walk this year even more so this year, thanks to Andre’s help in finding me the right pair of shoes!
Thank you so very much ~
On the recommendation from my coach at Multi Sports Performance, I had the Gait analysis done on my run. Made the drive from Peachtree City to Big Peach to have it done. I loved how I was enthusiastically and promptly greeted and in less that 30 minutes I was walking out the door with a new style shoe (first time I switched style in 13 years). Ran in the shoes yesterday and they were great.
WHAT A DIFFERENCE a pair of shoes can make!
My rheumatologist recommended that I get professionally fitted for sneakers at Big Peach to aid in easing my osteoarthritis problems. I was VERY pessimistic but now that I have had my new shoes over a week I am VERY amazed! Bryce was so patient with me in getting just the right fit that addressed my medical needs and WHAT A DIFFERENCE a pair of shoes can make! I think EVERYONE–even if you’re healthy– should get fitted by them. I am going back to get another pair. HIGHLY RECOMMEND them! I will never buy sneakers anywhere else but Big Peach!
My husband and I visited Big Peach at the recommendation of our Dr. Alla was patient, attentive and obviously knew her shoes. She never rushed me as I struggled to make a decision. I have picky feet. We love our running/walking shoes!! We truly enjoyed our time at Big Peach and we will be back.
Just call me Happy Feet.
I visited Big Peach for the first time in May 2016. Emory spent a great deal of time with my daughter and me, helping us choose the best shoes for running. He was super-thorough, never rushing, and extremely knowledgeable.
I returned today for a new pair of shoes and was again impressed with Emory’s assistance and by Big Peach’s excellent customer service.
I’m Big Peach loyal!
Immediately Felt At Ease
My last pair was purchased at Road Runner. I even got talked into their membership. I still have a discount there and didn’t want to go there. I went to the East Cobb location and immediately felt at ease. Connor walked me through each shoe that would be a good fit based on my previous fittings and stride. I ended up in my first pair of New Balances (1080 v6) and love them. Connor had the Kennesaw store transfer over the color I wanted. I’ll be back!
Impressed with Their Care and Professionalism
Wanted to say thank you for a wonderful experience at your Kennesaw store. My podiatrist showed me that I had a bone spur and plantar fasciitis in my right heel. He suggested I go to Big Peach and get new shoes and told me to dump my old ones. I went to the Kennesaw store and could[not] have been more impressed with their care and professionalism. They took their time to see the issues I was having with my feet, had me walk on the treadmill, and found a pair of shoes comfortable and soft to protect my feet and heel and I could not be more pleased!! Thank you Big Peach- I feel I am on the road to recovery!!
Best Retail Experience
I have been buying running shoes based on friends’ recommendations but have never found any I loved. I finally decided to get some professional help and that’s exactly what I got. Jamie was so patient and helpful. She took into account how often and far I run and watched me on the treadmill. Then she brought out several brands and sizes for me to try. She never rushed me and was so reassuring. Everyone else in the store was so nice as well. This was the best retail experience I’ve had in a long time. I’ll definitely be back!
My Go-To Running Store
Big Peach is definitely my go-to running store. Regardless of the store location, the staff are always super knowledgeable and patient. They are experts at helping you find the shoe that is a perfect fit for your foot and your needs. They also genuinely care about you and will remember you the next time you come in. Their fitting process, customer service, and running community are truly unmatched!
Very Enjoyable and Educational Experience
This is my first time experiencing the process of purchasing shoes for walking and I must say that this was a very enjoyable and educational experience. Tiffany, who was charged with the task of entertaining all of my questions as well as educate me on the shoe selection process, was great. She was very professional, informative, and very engaged with me. Tyler also was a great aspect of my experience, he explained a few things that I would have never thought was important in regards to shoe purchasing. Being a customer service manager for over 20yrs and often being very critical of the service I receive, I can honestly say that the service provided today, registers very very high for me. I definitely will refer family and friends and I will definitely be returning.
Mike, the 70 something-year-old guy who works there, is absolutely inspiring. I’m happy to be your new customer.
Grant Is Fantastic!
Grant at your Brookhaven location could not have made the buying experience any better. He is fantastic!
Friendly & Non-Judgemental
I really love supporting such a great local store & group of runners. Everyone is so friendly & non-judgemental. I’m new to running & the staff spent hours with me finding the right shoes & making suggestions on how to ease the soreness I’ve been feeling lately now that I’m getting better at running. I really appreciated the support & encouragement of the staff here. They’re just really great people who love running & want to share that love with everyone who walks in the store. I love that. I’ll never shop anywhere else.
I really enjoy supporting my local BPRC store!!!!
I wanted to right about an amazing experience I had with two of your staff, Morgan and Sarah. I came in at 7:30 on a Tuesday or Wednesday evening last week, looking for a new pair of running shoes (used to own the Wave Sayonara 2’s, understood that the 3’s were a completely different shoe, so wanted to “start from scratch”). Morgan and Sarah were awesome in walking me through 5-6 different pairs of shoes, took lots of time, and provided lots of helpful guidance. For some reason I thought you closed at 8:30, but at 8;15 when I noticed the store was empty except for me and 1 other customer, I realized my mistake and apologized for keeping them late. They didn’t seem bothered at all, told me not to worry about it, and worked with me diligently for the next 30 minutes, until I finished up my purchase at 8:45.
Morgan was crazy knowledgeable about running shoes, and Sarah was great (although she admitted she was new, but offered her guidance where she could). Both of them were awesome, and I really appreciated the time and effort they took to get me into the right pair of shoes!
One of the reasons I really enjoy supporting my local BPRC store!!!! Big shout out to both of them.
Staff was AWESOME!
I’m short and fluffy. I was so intimidated to walk in and ask for help. I haven’t worked out in years. The staff was AWESOME! They listened to what I needed in a shoe and were fantastic at helping me find the right shoe and socks for me. Never once did I feel like anything less than a priority nor did I feel rushed to make a decision. Thank you guys so much!
Wonderful Customer Service
My mom and I visited the midtown store, on a busy Saturday morning, with two different needs. This was our first time visiting Big Peach and we will definitely be returning!! Jillian assisted us and she is AWESOME! She was able to help us find the right shoes (at the right price), and was able to juggle our different needs. She was very interested in our activities and gave advice for my up-coming half marathon. The rest of the staff was very friendly and engaging. One of the best shopping experiences I have had. Keep up the good work Big Peach!!
Thank You Christian
I was driving in the Marietta area when I passed by the Big Peach Running Co. When I saw the store, I remembered that I always wanted to visit it because I’ve heard lots about it.
I was looking for insoles and Christian was so patient with me as a new runner. She videoed my running style, looked at my gait and answered many of my questions. I decided to try on a few insoles until I saw all of the awesome running shoes and then she opened the door of excitement for me. I tried on 10 different types of shoes and she was extremely patient with me. I finally decided upon a shoe that will be shipped to me. She made me excited to run and with comfort. She was very informative and kind. I look forward to being a longtime customer. Thank you Christian and Thanks Big Peach Running Co.
I wanted to tell you how awesome your midtown crew is. I purchased a Tom Tom watch from your store that was not so great and they worked with me in changing it out for a Garmin ~ 2 weeks later. The Garmin has been so much better. The team was responsive and understood why I was unhappy with the product and understood that spending that amount of money should mean I get what I need. Returning electronics can be an awful customer service experience. Thank you so much for listening and for your willingness to work with me.
I was just at your midtown location (roughly 2:45 on June 7th) and I wanted to let you know I had a fantastic experience. I was there to replace my Saucony Kinvaras and your staff knew exactly what I wanted and was extremely helpful and expedient in getting it for me.
I didn’t want such great service to go unnoticed, thank you
Marietta Store Visit
We visited the Marietta location to purchase shoes for my husband and myself. Corey was fantastic!! He made sure the shoes were comfortable and a good fit for both of us. My husband is 61 years old and has REFUSED to purchase a good walking shoe ever! He recently had back surgery. The physical therapist recommended Big Peach and I was planning to shop at your store anyway. But I felt that with a very stubborn husband, I needed more support in the decision to shop at Big Peach. My husband is thrilled with his new shoes. He wears them everyday. And even though he cannot bend over to tie the shoes, Corey had a shoe lace solution for us. I observed my husband stand taller while at your store when he walked in this new pair of shoes. The proper shoe and fit have made a difference for my husband. Thank you for hiring Corey. And thank you for the Big Peach Running Company.
Positive Experience In Kennesaw Store
I just wanted to give you some feedback regarding the service Blair provided to me and a friend while visiting your store today. Blair provided us with expert customer service. He was very friendly, patiently answered all our questions and just all around helpful. My friend and I had never had our running style analyzed and Blair explained everything that he looked at and why. He then brought out a couple different brands and explained to each of us why he was having us try the particular shoes on. Throughout the entire time he never pressured us to get a certain shoe or any shoe at all. We both felt very comfortable with Blair and were pleased with the entire experience because of Blair.
We both live in Ellijay so it is not always convenient to come down to Kennesaw but because of our positive experience today, with Blair, we will try and plan more trips to your store.
I gotta say – Conner(Connor?) took amazing care of me at the Decatur store last night. Some seriously impressive customer service! I wanted to hang out and talk running all day in there! Very impressed.
I received my shirt and it is as I expected it to be. Thank you so much for your diligent efforts in making sure that I got the shirt that I wanted. You guys are to be commended and I will always be grateful. I always spend money where I am appreciated and you have surely made me feel that customer service is not dead. Thank you so much for your help and patience.
Jamee Was Awesome!
I just wanted to write a quick note to let you know that your sales associate, Jamie, gave me service over and above the call of duty last Friday. Unknown to me, the store was very busy with runners picking up their numbers for a 10K that day and initially I felt that I would probably get no service and almost walked out…
Jamie saw that I was confused and concerned, came up to me and asked if she could help. I was relieved because I was anxious to get some new shoes. I explained that I had recently started to put on about 20 miles/week on an old pair of shoes and my feet were hurting post walk. She talked to me about my needs, checked my feet for pressure points, brought out 5 or 6 pairs of shoes for me to try out, watched me walk to check my gait, and even helped me purchase a second pair of shoes on sale for just running around town. I was really impressed the way she truly cared about making sure I had the right shoes.
Now I’m not a runner; I’m pushing 60 years old and don’t know that much about running and shoes. Jamie treated me like a important customer/athlete and was very pleasant and understanding. Please thank her again for me; she was awesome.
My Visit Today
Wow!! Super impressed with the staff, process and store. It seemed quite busy and everyone was awesome. Even watched interactions with other customers when out manned. They are an awesome crew!! They greeted everyone and assisted perfectly. I don’t think anyone left without buying. Probably 5 or 6 customers, including me.
I have a better understanding of the fit process. Central to the experience. Produces great results. Blew it up on Yelp in the parking lot….
Seriously, the best shoe experience I’ve ever had. April served me up with 3 pairs of perfectly fitting shoes. Talked with Bobby for a bit as well, but had an appointment and there were people waiting to check out, so I didn’t want to overstay my welcome. Super guy.
I stocked up on some RUN ATL hats for the boys and a shirt for myself. Thanks for the crazy discount!! Please tell the guys thanks as well.
Have a great weekend!!! GO DAWGS!!
Customer For Life
I wanted to take a moment to give your Midtown Atlanta store kudos for incredible customer service. Over the course of a month and half the manager and a store associate (Michael?) helped me work through two pairs of shoes until I was able to find the perfect pair that not only fit perfectly, reduce numbing in my toes during long runs, and are incredibly comfortable. The folks at the Big Peach midtown location were patient, helpful, and didn’t give up on finding the perfect training shoe for my upcoming Ironman 70.3. Thanks and I already considered myself a customer for life–this additional experience only confirmed my choice.
Shoes For Dad
My father recently asked where I got my tennis shoes, as he calls them. I replied that I have been going to BPRC for years. They will take the time to make sure you have the right shoe for what you are doing. I did refer him to another store closer where he lives, not a BPRC, sorry. Later that week I was at your Suwanee store, very close to home for me. Ran into Jeff who told me about getting my Dad and Sister fitted for shoes. Jeff had helped me with my first pair of running shoes when he worked at the Alpharetta store. My dad now lives in the shoes he got at peachy and loves to tell everyone there the best he’s ever had. Need to understand, my dad is 90 years old. The wider base shoes help him with his balance. Big thanks to everyone at your Suwanee store.
I thought I’d update you on how the process is going…..
and I call it that because I appreciate how you constantly remind me that you’re NOT trying to ‘sell me a pair of shoes’…. but working with me to find something that provides me a solution to my ‘foot issues’.
I immediately wore the Sauconys on my walk around the neighborhood. And as much as I really wanted to make them feel perfect, I realized quickly that the pressure was still there in the toe box area (whether it’s the actual toe, or the metatarsal or the bunion I really don’t know). I came back to your store a few days later and got the metatarsal pads – and tried them out for the next few days. Unfortunately I was never able to get a comfort level moving them around in the shoe to make sure I had them in the right position.
Here’s where it starts to get better! After that I have to admit I was getting pretty frustrated and discouraged realizing that just because you buy a great pair of shoes doesn’t mean they will feel great on your feet – I Know – that’s what you guys call “The Fit Process” – but I was beginning to think I just wasn’t meant to have that kind of fit…….that I should just buy bigger shoes and be satisfied with the looser fit. But I remembered you advice………”Let’s just start with the shoes and work from there……..” and you’d mentioned both the metatarsal pads as well as the toe spacer/separator. I bought the toe spacer and immediately it just felt “Right”…..moving that big toe over.
In fact it felt so good, after trying on the Sauconys, I tried on several other pair of shoes I’ve stopped wearing, including the Softball Turfs that I’d originally purchased for my softball season. Most of the shoes felt significantly better with very little pressure or discomfort……….which is really good news. But now I have to decide what I want to do with my ‘new’ shoes. Given that the Softball Turfs feel much more comfortable…….I’d really hate to ‘ruin’ a really nice pair of shoes like the Sauconys on a ball field for 10-12 nights each year.
With all that said (my wife tells me I can’t say anything in a concise manner)……….I was wondering if it would be OK to swap out the Sauconys for a similarly priced pair of shoes that I could wear for every day use? As long as they’re comfy with a good toe box and relatively conservative (as little neon as possible) that would be great.
Thanks so much for your patience……..for listening…….for truly having my best interest in mind………and for making me feel comfortable throughout this entire process. I truly hope that I’ll be able to craft this whole experience into a great customer service story for my upcoming classes………I hope you don’t mind my giving you all a ‘plug’ to my class members.
I was excited to get fitted for shoes
I recently visited the Marietta location. It was my first time visiting a Big Peach running store. I made the decision to purchase new shoes because my Nikes weren’t providing enough support and caused my knees pain. I was excited to get fitted for shoes for the first time and find ones that are the right fit. However, I was a bit disappointed with the service. I have experience running different races and have been passionate about running for some time now, but when I was being helped throughout the process I felt like I was being talked down to and almost attacked for the things I wasn’t doing right. Some examples include: being told multiple times how bad the shoes I was currently running in were bad for running, how poor my running form is by telling me a few times to pick up my knees among other things, even pointing out how the socks I had on at the time were not good for running either. It felt very accusatory. After trying on about 3/4 pairs, the woman that was helping me was getting visibly frustrated that I was struggling to settle on a shoe, she turned to another co-worker and said, referring to me, “She doesn’t like this shoe. And doesn’t like this one. And she said she doesn’t like this one,” she was going on and on and naming the shoes that I didn’t choose and appeared very pessimistic all while sitting right in front of me. I understand her asking for coworkers for their insight and help, but it didn’t have to be in a way that makes customers feel they are trouble for not liking a certain shoe. When I finally settled on a shoe, mostly because I didn’t feel like disappointing the worker or being criticized, while I was checking out, she said that she “wasn’t hopeful” about the shoes. When I asked why, she responded because I didn’t “seem excited.” All of this to say, the worker was helpful to an extent and I know she was just trying to be helpful through it all. I’m sure it was coming from a good place of wanting to find the right shoes for me and wanting me to be a better runner. However, I believe there is a way to approach customers and give advice. It doesn’t have to be in a demeaning way, it can be in a caring way. It’s in the tone of voice and the approach that can make all of the difference. I hesitate to give a name to the worker who helped me but I did want to give feedback because I don’t want other customers to feel the way I did when I came in last week. Instead of saying, “These socks you have on aren’t good for running either,” workers could say, “hey, we have some really great options for socks that help with support if you feel yours aren’t doing the trick” with a caring tone can make all the difference.
Feel free to reply if you would like clarification or explanation. Thank you!